Patient satisfaction, perceived empathy, and quality of recovery among elderly postoperative patients: a cross-sectional study

Figures & Tables

Variable	Accessibility of medical services/information transparency		Medical facilities/equipment		Nursing care		Communication attitude, behavior, and health education		Patient satisfaction
Predictors	β	t	β	t	β	t	β	t	β	t
Age	0.03	0.22	0.11	0.91	–0.01	–0.08	0.16	1.38	0.12	1.05
Patient perception of empathy	0.20	2.31*	0.15	1.75	0.03	0.32	0.31	3.83**	0.30	3.70**
Quality of recovery	0.16	1.35	0.30	2.55*	0.04	0.34	0.22	1.98	0.32	2.82**
	F = 2.48		F = 3.41		F = 0.13		F = 6.09		F = 7.20
	p = 0.06		p = 0.02		p = 0.95		p = 0.001		p = 0.000
	R² = 0.05		R² = 0.07		R² = 0.003		R² = 0.12		R² = 0.14
	R²_Adjusted = 0.03		R²_Adjusted = 0.05		R²_Adjusted = -0.02		R²_Adjusted = 0.10		R²_Adjusted = 0.12

Domain	Mean ± SD	Min–Max
Patient’s perception of empathy	20.30 ± 1.18	17–23
Quality of recovery	110.11 ± 8.26	92–125
Patients satisfaction	156.86 ± 5.44	137–170
Accessibility of medical services/information transparency	36.70 ± 2.59	30–44
Medical facilities/equipment	38.20 ± 2.38	31–44
Nursing care	50.33 ± 2.67	44–57
Communication attitude, behavior, health education	31.67 ± 2.22	26–37