Characteristics of the participants (N = 12)_
| Characteristics | Number |
|---|---|
| Position | |
| Head nurse | 2 |
| Staff nurse | 10 |
| Work experience (years) | |
| 1–5 | 2 |
| 5–10 | 4 |
| 10≥ | 6 |
| Types of hospitals | |
| Teaching hospital | 5 |
| Private hospital | 7 |
| Educational level | |
| Bachelor's degree | 10 |
| Master degree | 2 |
Subcategories and categories_
| Categories and subcategories | Example of coding |
|---|---|
| Unlearned care competence | |
| Psychological-emotional resilience | High self-control in the patients aggressive behaviors; good manners; being patient |
| Psychological skills | Be compassionate; having mental health; psychological resilience |
| Excellent communication skills | Good skills participating in teamwork; humanitarian communication with the patient; detecting the patients hidden fears and anxieties; active listening; high emotional intelligence; being physically and mentally supportive of the patient; building trust in the patient |
| Specialized technical competence | |
| Up-to-date pathological knowledge | Knowing the specialized information of the disease; having complete pharmacological information; proper knowledge of injecting MS drugs |
| Expertise in clinical procedures | Accurate knowledge of injectable and oral MS protocols; information on the side effects of MS drugs; high skill in venipuncture and catheterization; skills in performing invasive procedures without causing more pain |