References
- Aïssaoui, R., Fabian, F. (2015). The French paradox: implications for variations in global convergence. Journal of International Management, 1, 31–48.10.1016/j.intman.2014.12.004
- Ayeh, J.K., Au, N., Law, R. (2013). Do we believe in TripAdvisor? Examining credibility perceptions and online travelers’ attitude toward using user-generated content. Journal of Travel Research, 52, 437–452. DOI: 10.1177/0047287512475217.10.1177/0047287512475217
- Boulding, W., Staelin, R., Kalra, A., Zeithaml, V.A. (1993). A Dynamic process model of service quality: From expectations to behavioral intentions. Journal of Marketing Research, 30, 7–27. DOI: 10.2307/3172510.10.2307/3172510
- Cho, Y.C. (2013). Exploring relationship among customer dissatisfaction, complaints, and loyalty in the virtualized environment: Roles of advanced services. The International Business & Economics Research Journal, 12 (11), 1343–1360. DOI: 10.19030/iber.v12i11.8381.10.19030/iber.v12i11.8381
- Chow, I.H., Lau, V.P., Lo, T.W., Sha, Z., Yun, H. (2007). Service quality in restaurant operations in China: Decision- and experiential-oriented perspectives. International Journal of Hospitality Management, 26 (3), 698–710. DOI: 10.1016/j.ijhm.2006.07.001.10.1016/j.ijhm.2006.07.001
- Churchill, G., Surprenant, C. (1982). An Investigation into the Determinants of Customer Satisfaction. Journal of Marketing Research, 19 (4), 491–504. DOI: 10.2307/3151722.10.2307/3151722
- Culture groups (2004). Retrieved from: https://globeproject.com/results?page_id=country#cluster.
- Dorfman, P., Javidan, M., Hanges, P., Dastmalchian, A., House, R. (2012). GLOBE: A twenty year journey into the intriguing world of culture and leadership. Journal of World Business, 47, 504–518. DOI: 10.1016/j.jwb.2012.01.004.10.1016/j.jwb.2012.01.004
- Gesteland, R. (2002). Cross-Cultural Business Behavior. Marketing, Negotiating, Sourcing and Managing Across Cultures. Copenhagen: Copenhagen Business School Press, 2002.
- Guo, G., Cheung, F., Leung W.-F. (2012). Cross-Cultural Differences in Attitude towards TV Advertising among Beijing, Hong Kong and Warwick Viewers. International Journal of Integrated Marketing Communications, 4 (1), 43–60.
- Harvey, M.G., Griffith, D.A. (2002). Developing effective intercultural relationships: The importance of communication strategies. Thunderbird International Business Review, 44 (4), 455–476. DOI: 10.1002/tie.10029.10.1002/tie.10029
- Hennig-Thurau, T., Gwinner, K.P., Walsh, G., Gremler, D.D. (2004). Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? Journal of Interactive Marketing, 18 (1), 38–52. DOI: 10.1002/dir.10073.10.1002/dir.10073
- Hofstede, G., Hofstede, G.J. (2007). Kultury i organizacje. Zaprogramowanie umysłu. Warszawa: PWE.
- Hsiao, Y.-H., Chen, L.-F., Choy, Y.L., Su C.-T. (2016). A novel framework for customer complaint management. The Service Industries Journal, 36 (13–14), 675–698. DOI: 10.1080/02642069.2016.1272592.10.1080/02642069.2016.1272592
- Liu, B., Pennington-Gray, L., Donohoe, H., Omodior, O. (2015). New York City bed bug crisis as framed by tourists on Tripadvisor. Tourism Analysis, 20 (2), 243–250. DOI: 10.3727/1 08354215X14265319207597.
- Oliver, R.L. (1980), A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 2 (3), 460–469. DOI: 10.2307/3150499.10.2307/3150499
- Parasuraman, A., Zeithaml, V., Berry, L. (1994). Reassessment of expectations as a comparison standard in measuring service quality: Implications for further research. Journal of Marketing, 58 (1), 111–124. DOI: 10.1177/002224299405800109.10.1177/002224299405800109
- Statista (2019). Number of listings on TripAdvisor worldwide from 2014 to 2018. Retrieved from: www.statista.com/statistics/684895/tripadvisor-number-of-listings-by-type.
- The 6 dimensions of national culture (2019). Retrieved from: www.hofstede-insights.com/models/national-culture.
- TripAdvisor (2019). About TripAdvisor. Retrieved from: tripadvisor.mediaroom.com/us- about-us.
- Trompenaars, F., Hampden-Turner, Ch. (2002). Siedem wymiarów kultury. Znaczenie różnic kulturowych w działalności gospodarczej. Kraków: Oficyna Ekonomiczna.
- Van Mulken, M., van der Meer, W. (2005). Are you being served? A genre analysis of American and Dutch company replies to customer inquiries. English for Specific Purposes, 24 (1), 93–109. DOI: 10.1016/j.esp.2004.07.001.10.1016/j.esp.2004.07.001
- Vásquez, C. (2011). Complaints online: The case of TripAdvisor. Journal of Pragmatics, 43, 1707–1717. DOI: 10.1016/j.pragma.2010.11.007.10.1016/j.pragma.2010.11.007
- Wiktor, J. (ed.) (2017). Zarządzanie przedsiębiorstwem międzynarodowym. Integracja różnorodności. Warszawa: C.H. Beck.