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Cultural Differences in a Restaurant’s Communication with Unsatisfied Customers – The Case of Tripadvisor

Folia Oeconomica Stetinensia
Volume 20 (2020): Issue 2 (December 2020)
By:
Open Access
|Jan 2021

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DOI: https://doi.org/10.2478/foli-2020-0061 | Journal eISSN: 1898-0198 | Journal ISSN: 1730-4237
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Language: English
Page range: 485 - 493
Submitted on: Feb 2, 2020
Accepted on: Apr 2, 2020
Published on: Jan 29, 2021
Published by: University of Szczecin
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Keywords:
culture,
marketing communication,
customer dissatisfaction,
social media,
TripAdvisor
Related subjects:
Business and economics,
Political economics,
Political economics, other

© 2021 Agnieszka Żbikowska, published by University of Szczecin
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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