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Bridging Knowledge Management and Competitive Advantage: the Mediating Role of Leadership Agility and Ambidextrous Innovation in Coffee Shop Sme’s Cover

Bridging Knowledge Management and Competitive Advantage: the Mediating Role of Leadership Agility and Ambidextrous Innovation in Coffee Shop Sme’s

Foundations of Management
Volume 17 (2025): Issue 1 (January 2025)
By: Hamidah Nayati UTAMI,  Erlina Eka SASMITA and  Fauzan Rismanda Rosanta PUTRA  
Open Access
|Mar 2026

Figures & Tables

Figure 1.

Conceptual model (Source: Author’s own research)

Variable Metrics and Measurements (Source: Author’s own research)

VariablesIndicatorsSources
Knowledge ManagementKnowledge IdentificationShannak, et al. (2017)
Knowledge Creation
Knowledge Collection
Knowledge Organization
Knowledge Storage
Knowledge Dissemination
Knowledge Application
Leadership AgilitySelf-AgilityJoiner and Joseph (2006)
Context Agility
Stakeholder Agility
Problem-Solving Agility
Ambidextrous InnovationExploitative InnovationAtuahene-Gima (2005)
Explorative Innovation
Competitive AdvantagePriceKoufteros, et al. (2012)
Quality
Dependable Delivery
Product Innovation
Time to Market

Measurement Model Assessment Results (Source: Author’s own research)

VariablesIndicatorsLoadingCronbach’s AlphaComposite ReliabilityAVE
Knowledge Management (KM)Knowledge Identification (KM1)0.7950.7940.7160.770
Knowledge Creation (KM2)0.880
Knowledge Collection (KM3)0.844
Knowledge Organization (KM4)0.825
Knowledge Storage (KM5)0.825
Knowledge Dissemination (KM6)0.899
Knowledge Application (KM7)0.722
Leadership Agility (LA)Self-Agility (LA1)0.7710.8750.7550.672
Context Agility (LA2)0.735
Stakeholder Agility (LA3)0.893
Problem-Solving Agility (LA4)0.719
Ambidextrous Innovation (AI)Explorative Innovation (AI1)0.8850.7730.7150.575
Exploitative Innovation (AI2)0.751
Competitive Advantage (CA)Price (CA1)0.8050.7950.7850.697
Quality (CA2)0.727
Dependable Delivery (CA3)0.821
Product Innovation (CA4)0.868
Time to Market (CA5)0.850

Variance Inflation Factor (Source: Author’s own research)

VariablesVIF
Knowledge Management2.134
Leadership Agility2.349
Ambidextrous Innovation2.241
Competitive Advantage2.483

HTMT Ratio (Source: Author’s own research)

-KMLAAICA
KM----
LA0.749---
AI0.7740.640--
CA0.7030.6470.780-

j_fman-2025-0022_Atab_001

Knowledge Management
Knowledge Identification

  • Possesses knowledge about work skills

  • Attempts to align knowledge and abilities

  • Identifies knowledge

  • Identifies useful and available knowledge

Shannak, et al. (2017)
Knowledge Creation

  • Has mechanisms to create and acquire knowledge

  • Encourages employees to exchange knowledge

  • Rewards new ideas and knowledge

  • Has mechanisms to generate new knowledge

Knowledge Collection

  • Collects knowledge from various sources

  • Provides opportunities for mutual inquiry

  • Shares information about knowledge

  • Allows colleagues to inquire about each other's skills

Knowledge Organization

  • Reviews knowledge to keep it up to date

  • Has mechanisms to filter knowledge

  • Provides feedback on ideas and knowledge

  • Has processes to apply learned knowledge

Knowledge Storage

  • Uses databases, repositories, and technology to store knowledge

  • Utilizes written tools to preserve knowledge

  • Has publications to display knowledge

  • Has mechanisms to store knowledge

Knowledge Dissemination

  • Ensures knowledge is easily accessible

  • Delivers timely reports with relevant information

  • Maintains resource centers and forums for knowledge exchange

  • Conducts training sessions to share knowledge

Knowledge Application

  • Has methods to develop knowledge

  • Has mechanisms to share knowledge both within and outside the organization

  • Applies knowledge for competitive needs

  • Has methods to analyze and evaluate knowledge

Leadership Agility
Self-Agility

  • Agility in improving personal capabilities

  • Agility in developing methods for giving instructions

  • Agility in developing methods for motivation

Joiner and Joseph (2007)
Context Agility

  • Agility in recognizing environmental changes

  • Agility in mastering the business field

  • Agility in predicting business success

Stakeholder Agility

  • Agility in seeking business partners

  • Agility in attracting customers

  • Agility in collaborating with business partners

Problem-Solving Agility

  • Agility in identifying problems

  • Agility in seeking alternative solutions

  • Agility in solving problems

Ambidextrous Innovation
Exploitative Innovation

  • Service modifications

  • Service innovation focused on efficiency

  • Service innovation focused on effectiveness

Atuahene-Gima (2005)
Explorative Innovation

  • New service systems

  • New marketing strategies

  • Addition of new products

  • Collaboration on new service systems

Competitive Advantage
Price

  • Offering prices that are competitive with rivals

  • Providing lower or more affordable prices compared to competitors

  • Maintaining pricing strategies that attract cost-conscious customers

Koufteros, et al. (2005)
Quality

  • Delivering products with superior quality

  • Ensuring consistent product quality standards

  • Meeting or exceeding customer expectations for product quality

Dependable Delivery

  • Ensuring timely delivery of products

  • Delivering products in accordance with customer orders

  • Maintaining reliable and accurate delivery processes

Product Innovation

  • Developing products that align with customer needs and preferences

  • Continuously innovating to adapt to changing customer demands

  • Introducing products with new taste

Time to Market

  • Being a pioneer in launching new products

  • Moving quickly to introduce products to the market

  • Reducing the time between product development and market release

Demographic Profile of Respondents (Source: Author’s own research)

CharacteristicsFrequencyPercentage
Gender
Male3870%
Female1630%
Age
Below 252444%
25–351731%
35–451019%
45 and above36%
Education
High school3870%
Diploma degree713%
Bachelor degree917%

Hypothesis Testing Results (Source: Author’s own research)

RelationshipPath CoefficientT-StatisticsP-ValueDecision
H1Knowledge Management → Leadership Agility0.1693.6920.004Supported
H2Knowledge Management → Ambidextrous Innovation0.2525.3830.000Supported
H3Knowledge Management → Competitive Advantage0.2114.1320.000Supported
H4Leadership Agility → Competitive Advantage0.1763.1400.002Supported
H5Ambidextrous Innovation → Competitive Advantage0.3226.6990.000Supported
DOI: https://doi.org/10.2478/fman-2025-0022 | Journal eISSN: 2300-5661 | Journal ISSN: 2080-7279
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Language: English
Page range: 325 - 340
Published on: Mar 19, 2026
Published by: Warsaw University of Technology
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
Keywords:
Knowledge Management,
Leadership Agility,
Ambidextrous Innovation,
Competitive Advantage,
Small and Medium Enterprises
Related subjects:
Computer sciences,
Business computing,
Business and economics,
Business management,
Management accounting, financial controlling, cost calculation, investment

© 2026 Hamidah Nayati UTAMI, Erlina Eka SASMITA, Fauzan Rismanda Rosanta PUTRA, published by Warsaw University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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