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Evaluation of Cluster Management Quality Based on Consumer Opinion Sentiment Analysis Cover

Evaluation of Cluster Management Quality Based on Consumer Opinion Sentiment Analysis

Foundations of Management
Volume 13 (2021): Issue 1 (January 2021)
By: Piotr Młodzianowski and  Jose Aldo Valencia Hernandez  
Open Access
|Dec 2021

Figures & Tables

Figure 1

The presence of opinions on in-cluster companies on the analyzed websites in [%](Source: Own materials)
The presence of opinions on in-cluster companies on the analyzed websites in [%](Source: Own materials)

Figure 2

Dependence of label level on opinion sentiment and opinion frequency [%](Source: Own materials)
Dependence of label level on opinion sentiment and opinion frequency [%](Source: Own materials)

Opinion sentiment level with division into label levels held by clusters (Source: Own materials)

Cluster labelNumber of opinions surveyedLevel of sentiment (1–5)
Gold5.2424.447
Silver4.4714.385
Bronze4.6634.053

Preliminary sentiment analysis results (Source: Own materials)

Number of businesses selectedNumber of opinions analyzedAverage sentiment level per opinion (on a scale of 1–5)Percentage of businesses with at least five reviews
1,20014,3764.29957.73%

Ranking of the most popular online business opinion posting sites (Source: Own materials)

No.Ranking
smallbiztrends.comreviewtrackers.comdbohra.com
1Google Maps/Google My BusinessGoogle Maps/Google My BusinessGoogle Maps/Google My Business
2FacebookFacebookFacebook
3OpenTableOpenTableOpenTable
4TripAdvisorTripAdvisorTripAdvisor
5GlassdoorGlassdoorGlassdoor
6YelpVitalsFinancesOnline
7FoursquareRateMDsWebMD
8HomeAdvisorDoctor.comManta
9Yellow Pagesget.grubhub.comTrustRadius
10Amazon Customer ReviewsBooking.comBing Places
11Angie's ListHotels.comBetter Business Reviews
12TrustRadiusCars.comAmazon Business Reviews
13Better Business ReviewsYelpYellow Pages
14PlanetRateSeniorAdvisorPlanetRate
15Salesforce AppExchangeZillowG2
16TrustpilotAvvo---
17Bing PlacesLawyers.com---
18G2Healthgrades---
19VendOpEat24---
20MantaMenuPages---
21AvvoDealerRater---
22WebMDOrbitz---
23FinancesOnlineTravelocity---
24Merchant CircleExpedia---
25Sitejabber------
26Which?------
DOI: https://doi.org/10.2478/fman-2021-0017 | Journal eISSN: 2300-5661 | Journal ISSN: 2080-7279
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Language: English
Page range: 219 - 228
Published on: Dec 28, 2021
Published by: Warsaw University of Technology
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
Keywords:
management,
management quality,
sentiment analysis,
cluster,
opinion analysis
Related subjects:
Computer sciences,
Business computing,
Business and economics,
Business management,
Management accounting, financial controlling, cost calculation, investment

© 2021 Piotr Młodzianowski, Jose Aldo Valencia Hernandez, published by Warsaw University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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