The outlay of interviewed industry experts (Source: Own compilation)
| No | Interviewee | Healthcare segment experience | City | Sales PLN million | No. of employees |
|---|---|---|---|---|---|
| 1 | Owner, dentist | dentistry | Kielce | 0.8 | 4 |
| 2 | General manager and owner, 25 years of experience in healthare sector | primary healthcare, medical specialties, dentistry, | Warszawa | 25 | 430 |
| 3 | Owner, general manager | dentistry | Kielce | 9 | 22 |
| 4 | Manager, former headhunter in healthcare sector | medical specialties | Radom | 2 | 18 |
| 5 | Owner, manager and a dentist, 20 years of experience in healthare sector | dentistry | Warszawa | 2 | 9 |
| 6 | Owner, manager and a dentist, 20 years of experience in healthare sector | dentistry | Warszawa | 1.2 | 6 |
| 7 | Owner, general manager | primary healthcare, medical specialties | Warszawa | 2 | 15 |
| 8 | Owner, general manager | primary healthcare, medical specialties | Warszawa | 4 | 26 |
| 9 | Manager, 15 years of experience | primary healthcare, medical specialties, dentistry, | Radom | 7 | 78 |
| 10 | Owner, general manager | medical specialties | Warszawa | 8 | 52 |
Summary of intervieews experience with performance management systems (Source: own compilation)
| Level | Description | Number of experts |
|---|---|---|
| None | The interviewee has no experience wit PMM | 4 |
| Basic | The experience is limted only to financial indicators | 4 |
| Moderate | Experience with both financial and non-financial indicators | 2 |
| Advanced | Experience with holistic, dynamic and linked to strategy performance management systems | - |
Significance of identified stakeholders of outpatient clinics (Source: Own compilation)
| Stakeholder | High | Medium | Low | Conclusion |
|---|---|---|---|---|
| Stockholders | 10 | Critical | ||
| Management | 10 | Critical | ||
| Medical doctors | 10 | Critical | ||
| Patients | 10 | Critical | ||
| National Health Fund | 7 | 1 | 2 | Significant |
| Medical assistants | 4 | 4 | 2 | Significant |
| Front-line employees | 4 | 2 | 4 | Significant |
| Industry-specific suppliers | 4 | 1 | 5 | Significant |
| Financial institutions | 2 | 3 | 4 | Significant |
| IT providers | 1 | 4 | 5 | Significant |
| Competitors | 4 | 6 | Not significant | |
| Back-office employees | 3 | 7 | Not significant | |
| B2B clients | 2 | 8 | Not significant | |
| Government | 1 | 9 | Not significant |