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Application of Process Mining on the Example of an Authorized Passenger Car Service Station in Poland Cover

Application of Process Mining on the Example of an Authorized Passenger Car Service Station in Poland

Foundations of Management
Volume 12 (2020): Issue 1 (January 2020)
By: ,  ,   and    
Open Access
|Sep 2020
Authors

Authors

Agnieszka Bitkowska

agnieszka.bitkowska@pw.edu.pl

Warsaw University of Technology, Faculty of Management, Warsaw, POLAND

Piotr Sliż

piotr.sliz@ug.edu.pl

University of Gdansk, Faculty of Management, Sopot, POLAND

Candace Tenbrink

TenBrinkC@uhd.edu

University of Houston-Downtown, Management, Houston, UNITED STATES OF AMERICA

Aleksandra Piasecka

piasecka.ola@gmail.com

Hamburg, GERMANY
DOI: https://doi.org/10.2478/fman-2020-0010 | Journal eISSN: 2300-5661 | Journal ISSN: 2080-7279
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Language: English
Page range: 125 - 136
Published on: Sep 21, 2020
Published by: Warsaw University of Technology
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
Keywords:
business process,
process maturity,
process mining,
process discovery,
after-sales,
automotive
Related subjects:
Computer sciences,
Business computing,
Business and economics,
Business management,
Management accounting, financial controlling, cost calculation, investment

© 2020 Agnieszka Bitkowska, Piotr Sliż, Candace Tenbrink, Aleksandra Piasecka, published by Warsaw University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Volume 12 (2020): Issue 1 (January 2020)
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