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The Influence of Service Quality and Passenger Satisfaction Towards Electric Train Services (ETS): A PLS-SEM Approach Cover

The Influence of Service Quality and Passenger Satisfaction Towards Electric Train Services (ETS): A PLS-SEM Approach

Foundations of Management
Volume 11 (2019): Issue 1 (January 2019)
By: Azmi Mat,  Norliza Saiful Bahry,  Nur Liana Kori,  Zarina Abdul Munir and  Norzaidi Mohd Daud  
Open Access
|May 2019
DOI: https://doi.org/10.2478/fman-2019-0005 | Journal eISSN: 2300-5661 | Journal ISSN: 2080-7279
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Language: English
Page range: 57 - 64
Published on: May 4, 2019
Published by: Warsaw University of Technology
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
Keywords:
passenger satisfaction,
service quality,
electric train services (ETS)
Related subjects:
Computer sciences,
Business computing,
Business and economics,
Business management,
Management accounting, financial controlling, cost calculation, investment

© 2019 Azmi Mat, Norliza Saiful Bahry, Nur Liana Kori, Zarina Abdul Munir, Norzaidi Mohd Daud, published by Warsaw University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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