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Measuring Clients’ Attitudes About Banking Services Quality Using the SERVQUAL Model Cover

Measuring Clients’ Attitudes About Banking Services Quality Using the SERVQUAL Model

Economic Themes
Volume 57 (2019): Issue 2 (June 2019)
By: Jovana Savić and  Nevena Veselinović  
Open Access
|May 2020
DOI: https://doi.org/10.2478/ethemes-2019-0012 | Journal eISSN: 2217-3668 | Journal ISSN: 0353-8648
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Language: English
Page range: 201 - 217
Submitted on: Jan 29, 2019
Accepted on: Jul 11, 2019
Published on: May 4, 2020
Published by: University of Niš, Faculty of Economics
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
services quality,
banks,
clients,
SERVQUAL model,
satisfaction,
loyalty
Related subjects:
Business and economics,
Political economics,
Political economics, other,
Business management,
Business management, other

© 2020 Jovana Savić, Nevena Veselinović, published by University of Niš, Faculty of Economics
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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