Have a personal or library account? Click to login
Measuring Clients’ Attitudes About Banking Services Quality Using the SERVQUAL Model Cover

Measuring Clients’ Attitudes About Banking Services Quality Using the SERVQUAL Model

Economic Themes
Volume 57 (2019): Issue 2 (June 2019)
By: Jovana Savić and  Nevena Veselinović  
Open Access
|May 2020

Authors

Jovana Savić

jsavic@kg.ac.rs

University of Kragujevac, Faculty of Economics, Serbia

Nevena Veselinović

nveselinovicc@gmail.com

Megatrend University, Faculty for Management Zajecar, Serbia
DOI: https://doi.org/10.2478/ethemes-2019-0012 | Journal eISSN: 2217-3668 | Journal ISSN: 0353-8648
Journal RSS Feed
Language: English
Page range: 201 - 217
Submitted on: Jan 29, 2019
|
Accepted on: Jul 11, 2019
|
Published on: May 4, 2020
Published by: University of Niš, Faculty of Economics
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
services quality,
banks,
clients,
SERVQUAL model,
satisfaction,
loyalty
Related subjects:
Business and economics,
Political economics,
Political economics, other,
Business management,
Business management, other

© 2020 Jovana Savić, Nevena Veselinović, published by University of Niš, Faculty of Economics
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Previous articleVolume 57 (2019): Issue 2 (June 2019)Next article