Have a personal or library account? Click to login
Examination of Satisfaction Level of Bank Service Customers Using Servqual Model Cover

Examination of Satisfaction Level of Bank Service Customers Using Servqual Model

Economic Themes
Volume 56 (2018): Issue 4 (December 2018)
By: Velida Zimonjić  
Open Access
|Oct 2019

Authors

Velida Zimonjić

vkijevcanin@np.ac.rs

State University Novi Pazar, Serbia
DOI: https://doi.org/10.2478/ethemes-2018-0027 | Journal eISSN: 2217-3668 | Journal ISSN: 0353-8648
Journal RSS Feed
Language: English
Page range: 475 - 486
Submitted on: Sep 17, 2018
Accepted on: Dec 28, 2018
Published on: Oct 11, 2019
Published by: University of Niš, Faculty of Economics
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
customers,
satisfaction,
quality,
expectations,
loyalty,
banks,
service SERVQUAL
Related subjects:
Business and economics,
Political economics,
Political economics, other,
Business management,
Business management, other

© 2019 Velida Zimonjić, published by University of Niš, Faculty of Economics
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Previous articleVolume 56 (2018): Issue 4 (December 2018)Next article