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Measuring quality perception of public services: customer-oriented approach Cover

Measuring quality perception of public services: customer-oriented approach

Engineering Management in Production and Services
Volume 15 (2023): Issue 2 (June 2023)
By: Mindaugas Butkus,  Ona Grazina Rakauskiene,  Ilona Bartuseviciene,  Andrius Stasiukynas,  Lina Volodzkiene and  Laura Dargenyte-Kacileviciene  
Open Access
|Jun 2023
DOI: https://doi.org/10.2478/emj-2023-0015 | Journal eISSN: 2543-912X | Journal ISSN: 2543-6597
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Language: English
Page range: 96 - 116
Submitted on: Dec 21, 2022
Accepted on: May 20, 2023
Published on: Jun 30, 2023
Published by: Bialystok University of Technology
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
public sector,
public sector organisation,
public services,
service quality,
SERVQUAL model,
logit model,
probit model
Related subjects:
Business and economics,
Business management,
Industries,
Transportation, logistics, air traffic, shipping,
Engineering,
Mechanical engineering,
Production technology,
Process engineering and industrial engineering

© 2023 Mindaugas Butkus, Ona Grazina Rakauskiene, Ilona Bartuseviciene, Andrius Stasiukynas, Lina Volodzkiene, Laura Dargenyte-Kacileviciene, published by Bialystok University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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