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Measuring quality perception of public services: customer-oriented approach Cover

Measuring quality perception of public services: customer-oriented approach

Engineering Management in Production and Services
Volume 15 (2023): Issue 2 (June 2023)
By: Mindaugas Butkus,  Ona Grazina Rakauskiene,  Ilona Bartuseviciene,  Andrius Stasiukynas,  Lina Volodzkiene and  Laura Dargenyte-Kacileviciene  
Open Access
|Jun 2023

Authors

Mindaugas Butkus

Mykolas Romeris University, Lithuania

Ona Grazina Rakauskiene

Mykolas Romeris University, Lithuania

Ilona Bartuseviciene

Mykolas Romeris University, Lithuania

Andrius Stasiukynas

Mykolas Romeris University, Lithuania

Lina Volodzkiene

lina.v@mruni.eu

Mykolas Romeris University, Lithuania

Laura Dargenyte-Kacileviciene

Mykolas Romeris University, Lithuania
DOI: https://doi.org/10.2478/emj-2023-0015 | Journal eISSN: 2543-912X | Journal ISSN: 2543-6597
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Language: English
Page range: 96 - 116
Submitted on: Dec 21, 2022
Accepted on: May 20, 2023
Published on: Jun 30, 2023
Published by: Bialystok University of Technology
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
public sector,
public sector organisation,
public services,
service quality,
SERVQUAL model,
logit model,
probit model
Related subjects:
Business and economics,
Business management,
Industries,
Transportation, logistics, air traffic, shipping,
Engineering,
Mechanical engineering,
Production technology,
Process engineering and industrial engineering

© 2023 Mindaugas Butkus, Ona Grazina Rakauskiene, Ilona Bartuseviciene, Andrius Stasiukynas, Lina Volodzkiene, Laura Dargenyte-Kacileviciene, published by Bialystok University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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