Have a personal or library account? Click to login
Customer experience analysis of cosmetics retail store on millennial women Cover

Customer experience analysis of cosmetics retail store on millennial women

Engineering Management in Production and Services
Volume 13 (2021): Issue 2 (June 2021)
By: Yansen Theopilus,  Thedy Yogasara,  Clara Theresia and  Dessy Ardine  
Open Access
|Jul 2021

Authors

Yansen Theopilus

Yansen_theopilus@unpar.ac.id

Parahyangan Catholic University, Indonesia

Thedy Yogasara

Parahyangan Catholic University, Indonesia

Clara Theresia

Parahyangan Catholic University, Indonesia

Dessy Ardine

Parahyangan Catholic University, Indonesia
DOI: https://doi.org/10.2478/emj-2021-0010 | Journal eISSN: 2543-912X | Journal ISSN: 2543-6597
Journal RSS Feed
Language: English
Page range: 29 - 45
Submitted on: Aug 10, 2020
Accepted on: Apr 30, 2021
Published on: Jul 5, 2021
Published by: Bialystok University of Technology
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
customer experience,
cosmetics,
millennial women,
retail,
eye tracking,
customer journey analysis,
retrospective think aloud,
in-depth interview
Related subjects:
Business and economics,
Business management,
Industries,
Transportation, logistics, air traffic, shipping,
Engineering,
Mechanical engineering,
Production technology,
Process engineering and industrial engineering

© 2021 Yansen Theopilus, Thedy Yogasara, Clara Theresia, Dessy Ardine, published by Bialystok University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Previous articleVolume 13 (2021): Issue 2 (June 2021)Next article