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CRM influence on organisational performance — the moderating role of IT reliability Cover

CRM influence on organisational performance — the moderating role of IT reliability

Engineering Management in Production and Services
Volume 11 (2019): Issue 3 (September 2019)
By: Katarzyna Tworek and  Anna Sałamacha  
Open Access
|Nov 2019

Authors

Katarzyna Tworek

katarzyna.tworek@pwr.edu.pl

Wrocław University of Science and Technology, Poland

Anna Sałamacha

anna.salamacha@pwr.edu.pl

Wrocław University of Science and Technology, Poland
DOI: https://doi.org/10.2478/emj-2019-0024 | Journal eISSN: 2543-912X | Journal ISSN: 2543-6597
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Language: English
Page range: 96 - 105
Submitted on: Apr 30, 2019
Accepted on: Aug 20, 2019
Published on: Nov 19, 2019
Published by: Bialystok University of Technology
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
management,
Customer Relationship Management,
IT in an organisation,
IT reliability,
organisational performance
Related subjects:
Business and economics,
Business management,
Industries,
Transportation, logistics, air traffic, shipping,
Engineering,
Mechanical engineering,
Production technology,
Process engineering and industrial engineering

© 2019 Katarzyna Tworek, Anna Sałamacha, published by Bialystok University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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