Have a personal or library account? Click to login
The Effect of Value Co-Creation on Behavioural Intention and Satisfaction with Tourism Resources in Lagos State, Nigeria Cover

The Effect of Value Co-Creation on Behavioural Intention and Satisfaction with Tourism Resources in Lagos State, Nigeria

Open Access
|Jun 2022

References

  1. Bendapudi, N., & Leone, R. P. (2003). Psychological implications of consumer involvement in co-production. Journal of Marketing, 67(1), 14–28.
  2. Bertella, G. (2014). The co-creation of animal-based tourism experience. Tourism Recreation Research, 39(1), 115–25.
  3. Bettencourt, L. A. (1997). Customer voluntary performance: Customers as partners in service delivery. Journal of Retailing, 73(3), 383–406.
  4. Bowen, D. E., & Jones, G. (1986). Transaction cost analysis of service organization customer exchange. Academy of Management Review, 11(2), 428–41
  5. Brodie, R. J., & Hollebeek, L. D. (2011). Advancing and consolidating knowledge about customer engagement. Journal of Service Research, 14(3), 283–84.
  6. Brodie, R. J., Ilic, A., Juric, B., & Hollebeek, L. (2013). Consumer engagement in a virtual brand community: An exploratory analysis. Journal of Business Research, 66(1), 105–14.
  7. Buonincontri, P., Morvillo, A., Okumus, F., & Van Niekerk, M. (2017). Managing the experience co-creation process in tourism destinations: Empirical findings from Naples. Tourism Management, 62, 264–77.
  8. Campos, A. C., Mendes, J., Oom do Valle, P., & Scott, N. (2016). Co-creation experiences: Attention and memorability. Journal of Travel & Tourism Marketing.
  9. Carù, A., & Cova, B. (2007). Consuming Experience. New York, NY: Routledge.
  10. Claycomb, C., Lengnick-Hall, C., & Inks, L. (2001). The customer as a productive resource: a pilot study and strategic implications. Journal of Business Strategies, 18(1), 47–69.
  11. Cova, B., & Dalli, D. (2009). Working consumers: the next step in marketing theory? Marketing Theory, 9(3), 315–39.
  12. Dong, B., Evans, K., & Zou, S. (2008). The effects of customer participation in co-created service recovery. Journal of the Academy of Marketing Science, 36(1), 123–37.
  13. Fisher, D., & Smith, S. (2011). Co-creation is chaotic: What it means for marketing when no one has control. Marketing Theory, 11(3), 325–50.
  14. Fournier, S., & Avery, J. (2011). The uninvited brand. Business Horizons, 54, 193–207.
  15. Gouillart, F. (2010). What the Heck is Co-creation? Retrieved November 28, 2012 from http://francisgouillart.com/wordpress/?p=720
  16. Grissemann, U. S., & Stokburger-Sauer, N. E. (2012). Customer co-creation of travel services: The role of company support and customer satisfaction with the cocreation performance. Tourism Management, 33(6), 1483–92.
  17. Grönroos, C., & Voima, P. (2013). Critical service logic: making sense of value creation and co-creation. Journal of the Academy of Marketing Science, 41(2), 133–50.
  18. Holbrook, M. B. (2000). The millennial consumer in the texts of our times: Experience and entertainment. Journal of Macromarketing, 20(2), 178–92.
  19. Hollebeek, L. D. (2011b). Exploring customer brand engagement: definition and themes. Journal of Strategic Marketing, 19(7), 555–73.
  20. Hollebeek, L. D., Srivastava, R. K., & Chen, T. (2016). SD logic–informed customer engagement: Integrative framework, revised fundamental propositions, and application to CRM. Journal of the Academy of Marketing Science, 1–25.
  21. Howell, R. T., Pchelina, P., & Iyer, R. (2012). The preference for experiences over possessions: Measurement and construct validation of the Experiential Buying Tendency Scale. The Journal of Positive Psychology, 7(1), 57–71.
  22. Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and psychological measurement, 30(3), 607–10.
  23. Kyle, G. & Chick, G. (2004) Enduring leisure involvement: The importance of relationships. Leisure Studies, 23(3), 243–66.
  24. Larsson, R., & Bowen, D. E. (1989). Organization and customer: Managing design and coordination of services. The Academy of Management Review, 14(2), 213–33.
  25. Lončarić, D., Prodan, M. P., & Dlačić, J. (2017). Co-creating tourist experiences to enhance customer loyalty and travel satisfaction. In International Scientific Conference ToSEE-Tourism in Southern and Eastern Europe 2017: Tourism and Creative Industries: Trends and Challenges.
  26. Lovelock, C., & Young, R. (1979). Look to customers to increase productivity. Harvard Business Review, 57(3), 168–78.
  27. Ma, A., Chow, A., Cheung, L., Lee, K., & Liu, S. (2018). Impacts of tourists’ sociodemographic characteristics on the travel motivation and satisfaction: The case of protected areas in South China. Sustainability, 10(10), 3388.
  28. Mathis, E. F., Kim, H. L., Uysal, M., Sirgy, J. M., & Prebensen, N. (2016). The effect of co-creation on outcome variable. Annals of Tourism Research, 57, 62–75.
  29. Meuter, M., Bitner, M., Ostrom, A., & Brown, S. (2005). Choosing among alternative service delivery modes: An investigation of customer trial of self-service technologies. Journal of Marketing, 69(2), 61–83.
  30. Navarro, S., Andreu, L., & Cervera, A. (2014). Value co-creation among hotels and disabled customers: An exploratory study. Journal of Business Research, 67(5), 813–18.
  31. Navarro, S., Llinares, C., & Garzon, D. (2016). Exploring the relationship between co-creation and satisfaction using QCA. Journal of Business Research, 69(4), 1336–39.
  32. Neuhofer, B., Buhalis, D., & Ladkin, A. (2012). Conceptualising technology enhanced destination experiences. Journal of Destination Marketing & Management, 1, 36–46.
  33. Ogunbodede, E. F. (2012). Patronage pattern of tourists to Idanre Hills and its implications for tourism development in Nigeria. Journal of Environmental Research and Development, 6(3), 908–15.
  34. Osei-Frimpong, K., Wilson, A., & Owusu-Frimpong, N. (2015). Service experiences and dyadic value co-creation in healthcare service delivery: a CIT approach. Journal of Service Theory and Practice, 25(4), 443–62.
  35. Peterson, C., Park, N., & Seligman, M. E. P. (2005). Orientations to happiness and life satisfaction: The full life versus the empty life. Journal of Happiness Studies, 6, 25–41.
  36. Prahalad, C. K., & Ramaswamy, V. (2004). Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18(3), 5–14.
  37. Prebensen, N. K., & Foss, L. (2011). Coping & co-creating in tourist experiences. International Journal of Tourism Research, 13, 54–67.
  38. Prebensen, N. K., Kim, H., & Uysal, M. S. (2016). Co-creation as moderator between the experience value and satisfaction relationship. Journal of Travel Research, 5(7), 934–45.
  39. Prebensen, N., Vitterso, J., & Dahl, T. I. (2013). Value co-creation significance of tourist resources. Annals of Tourism Research, 42, 240–61.
  40. Ramaswamy, V., & Gouillart, F. (2010). Building the co-creative enterprise. Harvard Business Review, 88(10), 100–110.
  41. Reinders, M., Dabholkar, P., & Frambach, R. (2008). Consequences of forcing consumers to use technology-based self-service. Journal of Service Research, 11(2), 107–23.
  42. Rihova, I., Buhalis, D., Moital, M., & Gouthro, M. B. (2015). Conceptualising customer-to- customer value co-creation in tourism. International Journal of Tourism Research, 17(4), 356–63.
  43. Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71–92.
  44. Schneider, B., & Bowen, D. E. (1995). Winning the Service Game. Cambridge, MA: Harvard Business Press.
  45. Suntikul, W., & Jachna, T. (2016). The co-creation/place attachment nexus. Tourism Management, 52, 276–86.
  46. Vargo, S. L., & Lusch, R. F. (2004a). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1–17.
  47. Verhoef, P. C., Reinartz, W. J., & Krafft, M. (2010). Customer engagement as a new perspective in customer management. Journal of Service Research, 13(3), 247–52.
  48. Wang, W., Hsieh, P., & Yen, H. R. (2011). Engaging Customers in Value Co-creation: The Emergence of Customer Readiness. 135–139.
  49. Wilson, A., Zeithaml, V., Bitner, M., & Gremler, D. (2008). Services marketing: Integrating customer focus across the firm. Maidenhead: McGraw-Hill.
  50. Yang, W., & Mattila, A. S. (2016). Why do we buy luxury experiences? Measuring value perceptions of luxury hospitality services. International Journal of Contemporary Hospitality Management, 28(9), 1848–67.
  51. Yi, Y., & Gong, T. (2013). Customer value co-creation behavior: Scale development and validation. Journal of Business Research, 66, 1279–84.
DOI: https://doi.org/10.2478/ejthr-2021-0014 | Journal eISSN: 2182-4924 | Journal ISSN: 2182-4916
Language: English
Page range: 149 - 158
Submitted on: Aug 4, 2020
Accepted on: Mar 9, 2021
Published on: Jun 29, 2022
Published by: Polytechnic Institute of Leiria
In partnership with: Paradigm Publishing Services
Publication frequency: 2 times per year

© 2022 Olalekan A. Tunde-Ajayi, published by Polytechnic Institute of Leiria
This work is licensed under the Creative Commons Attribution 4.0 License.