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The Role of Micro-Influencers in the Consumer Decision-Making Process in the Hospitality Field Cover

The Role of Micro-Influencers in the Consumer Decision-Making Process in the Hospitality Field

By:  and    
Open Access
|Dec 2021

Figures & Tables

Figure 1

The research IACM model adoption.

Source: Adapted from Erkan and Evans (2016) IACM.

Table 1

Sample profile.

ItemFrequency%
Gender
Male4728
Female11972
Age
18–247646
25–312515
32–453219
> 553320
Level of education
High school3923
University degree8652
Postgraduate qualification4125
Number of social networks used
1106
23722
> 311972
Social network use
Several times a day16096
During the week64
Follow influencers on hotels
Yes8451
No8249
Frequency of stays in a hotel
More than three times a month11
Once a month64
Every 2 months106
Every 3 months2012
Twice a year6740
Once a year6237
Trips per year
Never53
Once or twice6539
Three or four times6137
Five or six times1710
More than seven times1811
Reasons for travel
Work95
Leisure15795
Table 2

Matrix of correlations between variables.

(AT)BIUFQLCDNDAT
Adoption of eWOM information (AD)1.00
Behavioural intention (BI).50**1.00
Usefulness of eWOM information (UF).14.121.00
Quality of eWOM information (QL).15.29**.21*1.00
Credibility of eWOM information (CD).13.07.28**.191.00
Needs of eWOM information (ND).25*.40**.17.39**.201.00
Attitude toward eWOM information (AT).50**.99**.12.28**.08.39**1.00

Note: N = 88.

* p < .05.

** p < .001.

Table 3

Results from the structural equations model (path analysis).

Independent variablesDependent variablesBbtpR2
Quality of eWOM informationUsefulness of eWOM Information.13.141.24.215.183
Credibility of eWOM information.29.302.74.006
Needs of eWOM information.09.110.98.327
Attitudes toward eWOM information.01.020.14.886
Usefulness of eWOM informationAdoption of eWOM Information.22.171.77.076.048
Attitudes toward eWOM information.18.464.90< .001
Attitudes toward eWOM informationBehavioural intention.98.9974.38< .001.988
Adoption of eWOM information.00.000.30.763
Goodness-of-fit indexes
χ2/gl.477
Goodness-of-Fit IndeX (GFI).990
Normed Fit Index (NFI).993
Comparative Fit Index (CFI)1.000
Akaike's Information Criterion (AIC)45.34
Root mean square error of approximation (RMSEA).000
DOI: https://doi.org/10.2478/ejthr-2021-0010 | Journal eISSN: 2182-4924 | Journal ISSN: 2182-4916
Language: English
Page range: 102 - 112
Submitted on: Sep 15, 2020
Accepted on: May 31, 2021
Published on: Dec 30, 2021
Published by: Polytechnic Institute of Leiria
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year

© 2021 Rita Peres, Mariana Silva, published by Polytechnic Institute of Leiria
This work is licensed under the Creative Commons Attribution 4.0 License.