Have a personal or library account? Click to login

Proposal of the E-Services Quality Scale – Preliminary Results

System Safety: Human - Technical Facility - Environment
Volume 5 (2023): Issue 1 (December 2023)
By:
Open Access
|Dec 2023

Authors

Manuela Ingaldi

ORCID

manuela.ingaldi@wz.pcz.pl

Czestochowa University of Technology, Poland
DOI: https://doi.org/10.2478/czoto-2023-0018 | Journal eISSN: 2657-5450
Journal RSS Feed
Language: English
Page range: 160 - 171
Submitted on: Nov 6, 2023
Accepted on: Dec 6, 2023
Published on: Dec 29, 2023
Published by: Quality and Production Managers Association
In partnership with: Paradigm Publishing Services
Publication frequency: 1 times per year
Keywords:
e-service,
service quality,
quality scale,
attributes
Related subjects:
Business and economics,
Business management,
Business management, other,
Engineering,
Mechanical engineering,
Production technology,
Social sciences,
Sociology,
Sociology of science, technology, and environment,
Communication science,
Interpersonal communication

© 2023 Manuela Ingaldi, published by Quality and Production Managers Association
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Previous articleVolume 5 (2023): Issue 1 (December 2023)Next article