Table 1.
Considerations when defining the Psychometric CROM characteristics of greatest importance for a particular study.
| Consideration | Description / examples |
|---|---|
| Definition of the construct to be measured |
|
| Score interpretation |
|
| Defining context of use within the study |
|
| Psychometric functioning | What are the psychometric properties of greatest importance within the context of the study (e.g., ability to detect change, equivalence of scores across product categories and/or user groups, predictive validity, etc.)? |
| Administration considerations (mode/method of administration) |
|
| Accessibility of the CROM |
|
Table 2.
Types of Psychometric CROM modifications.
| Type of modification | Illustrative examples (non-exhaustive) |
|---|---|
| Content: Modifying the instructions, items, and/or response options |
|
| Administration: Changing the mode, method, and/or format of administration |
|
| Application: Applying the CROM in a new way, such as to a new population or product other than the one for which it was originally developed/ validated |
|
Table 3.
Recommendations pertaining to CROM modifications.
| Modification | Minor | Substantial |
|---|---|---|
| Definition | Modifications that are not reasonably likely to impact end-users’ interpretation of CROM content and response to the CROM, above and beyond changes to interpretation and response that are a result of improving clarity/reducing measurement error. a | Modifications that could reasonably change end-users’ interpretation of the CROM content and response to the CROM items. |
| Examples |
|
|
| Recommended approach(es) to support modification |
|
|
a Often, minor modifications are made with the explicit intention of correcting inaccurate interpretation or misunderstanding (reducing measurement error), which may subsequently correct interpretation.
b This modification would be considered Minor, assuming that the items from that dimension are scored and interpreted separately from the remaining items comprising the full CROM. If the researcher is dropping items of a unidimensional CROM to create a short form, impacting scoring, this would generally constitute a Substantial modification.
c Qualitative strategies may also be helpful, such as asking SMEs to review the items comprising the new short form to ensure that no critical content from the long form of the CROM is missing.
d Depending on the modification, qualitative evidence is generally helpful to ensure that participants understand the new content, such as the new response task (e.g., drag-and-drop task), type of rating scale (e.g., participants perceive that the new response categories reflecting intensity make sense given the construct being measured and are the appropriate level of granularity), or new item(s). In many cases, quantitative evidence is recommended to verify adequate psychometric functioning of the modified CROM (e.g., that the response categories are ordered, that new/modified items are internally consistent with other items and loading onto factors as anticipated, etc.).