Abstract
The quality of manufactured products itself has long been playing significant role in nowadays business as well as in customers satisfaction with all kinds of products and services provided. Since all of us face to the poor quality results on daily basis, it is necessary to deploy an appropriate set of quality tools in order to improve the total quality level. The quality level of supplied parts in terms of the product quality including the design, development, and manufacturing process has significantly been influencing the quality results of serial production. The contemporary business philosophy for supplier's selection uses merely the only criterion, the lowest price. The article describes some problems stemming from this philosophy and practice, determines a systemic approach and proposes a solution in order to improve supplier's reliability in terms of quality of supplied parts and customer satisfaction.