Have a personal or library account? Click to login
Predicting User Behavior in e-Commerce Using Machine Learning Cover

Predicting User Behavior in e-Commerce Using Machine Learning

Open Access
|Sep 2023

Abstract

Each person’s unique traits hold valuable insights into their consumer behavior, allowing scholars and industry experts to develop innovative marketing strategies, personalized solutions, and enhanced user experiences. This study presents a conceptual framework that explores the connection between fundamental personality dimensions and users’ online shopping styles. By employing the TIPI test, a reliable and validated alternative to the Five-Factor model, individual consumer profiles are established. The results reveal a significant relationship between key personality traits and specific online shopping functionalities. To accurately forecast customers’ needs, expectations, and preferences on the Internet, we propose the implementation of two Machine Learning models, namely Decision Trees and Random Forest. According to the applied evaluation metrics, both models demonstrate fine predictions of consumer behavior based on their personality.

DOI: https://doi.org/10.2478/cait-2023-0026 | Journal eISSN: 1314-4081 | Journal ISSN: 1311-9702
Language: English
Page range: 89 - 101
Submitted on: Jul 10, 2023
Accepted on: Aug 30, 2023
Published on: Sep 28, 2023
Published by: Bulgarian Academy of Sciences, Institute of Information and Communication Technologies
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2023 Rumen Ketipov, Vera Angelova, Lyubka Doukovska, Roman Schnalle, published by Bulgarian Academy of Sciences, Institute of Information and Communication Technologies
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.