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An Enterprise IT Service Quality Model (EISQM) Based on Service Interaction and Its Empirical Research Cover

An Enterprise IT Service Quality Model (EISQM) Based on Service Interaction and Its Empirical Research

By: Liu Zhiliang and  Zhang Jinlong  
Open Access
|Dec 2013

References

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DOI: https://doi.org/10.2478/cait-2013-0047 | Journal eISSN: 1314-4081 | Journal ISSN: 1311-9702
Language: English
Page range: 167 - 177
Published on: Dec 31, 2013
Published by: Bulgarian Academy of Sciences, Institute of Information and Communication Technologies
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2013 Liu Zhiliang, Zhang Jinlong, published by Bulgarian Academy of Sciences, Institute of Information and Communication Technologies
This work is licensed under the Creative Commons License.