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An Enterprise IT Service Quality Model (EISQM) Based on Service Interaction and Its Empirical Research Cover

An Enterprise IT Service Quality Model (EISQM) Based on Service Interaction and Its Empirical Research

Cybernetics and Information Technologies
Volume 13 (2013): Issue Special-Issue (December 2013)
By: Liu Zhiliang and  Zhang Jinlong  
Open Access
|Dec 2013
DOI: https://doi.org/10.2478/cait-2013-0047 | Journal eISSN: 1314-4081 | Journal ISSN: 1311-9702
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Language: English
Page range: 167 - 177
Published on: Dec 31, 2013
Published by: Bulgarian Academy of Sciences, Institute of Information and Communication Technologies
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
IT service,
service quality,
IT management,
service interaction,
quality management
Related subjects:
Computer sciences,
Information technology

© 2013 Liu Zhiliang, Zhang Jinlong, published by Bulgarian Academy of Sciences, Institute of Information and Communication Technologies
This work is licensed under the Creative Commons License.

Volume 13 (2013): Issue Special-Issue (December 2013)