Simulation and Optimisation of Business Process Management: Case Study of IT Company
Abstract
Background
In managing business processes of complex hierarchical systems, primary attention is given to analysing, accelerating, and optimising the basic processes typical for any company.
Objectives
The goal of this work is to prove that while managing business processes, it is crucial to consider the peculiarities of the external and internal environment to determine the effects of individual triggers.
Method
An example of business process analysis was provided regarding the peculiarities of managing IT service companies operating in a dynamic environment of rapid technological changes. The business processes analysis of IT service companies in Ukraine was conducted. Business process groups characterised by low use of labour and financial resources and excessive and high levels of risk management were determined.
Results
An algorithm for optimising the IT company’s business processes was developed. Simulation and optimisation models for managing IT company business processes were developed using scenario modelling and simulation techniques.
Conclusion
Based on these models, a predictive evaluation of management impacts on business processes was conducted, representing individual clusters according to defined management strategies.
© 2024 Olena Serhiienko, Maryna Mashchenko, Borys Samorodov, Anatoliy Babichev, Olena Klimenko, published by IRENET - Society for Advancing Innovation and Research in Economy
This work is licensed under the Creative Commons Attribution 4.0 License.