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Twitter Sentiment Analysis of the Low-Cost Airline Services After COVID-19 Outbreak: The Case of AirAsia Cover

Twitter Sentiment Analysis of the Low-Cost Airline Services After COVID-19 Outbreak: The Case of AirAsia

Business Systems Research Journal
Volume 14 (2023): Issue 2 (December 2023)
By: ,   and    
Open Access
|Apr 2024
Authors

Authors

Nor Hasliza Md Saad

norhasliza@usm.my

School of Management, Universiti Sains Malaysia, Penang, Malaysia

Chin Wei San

stellachin336@gmail.com

School of Management, Universiti Sains Malaysia, Penang, Malaysia

Zulnaidi Yaacob

zulnaidi@usm.my

School of Distance Education, Universiti Sains Malaysia, Penang, Malaysia
DOI: https://doi.org/10.2478/bsrj-2023-0009 | Journal eISSN: 1847-9375 | Journal ISSN: 1847-8344
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Language: English
Page range: 1 - 23
Submitted on: Dec 12, 2022
Accepted on: Sep 16, 2023
Published on: Apr 25, 2024
Published by: IRENET - Society for Advancing Innovation and Research in Economy
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Keywords:
Twitter,
sentiment analysis,
AirAsia,
airline industry,
service quality,
customer satisfaction
Related subjects:
Business and economics,
Business management,
Management, organization, corporate governance,
Business management, other,
Mathematics and statistics for economists,
Mathematics

© 2024 Nor Hasliza Md Saad, Chin Wei San, Zulnaidi Yaacob, published by IRENET - Society for Advancing Innovation and Research in Economy
This work is licensed under the Creative Commons Attribution 4.0 License.

Volume 14 (2023): Issue 2 (December 2023)
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