Twitter Sentiment Analysis of the Low-Cost Airline Services After COVID-19 Outbreak: The Case of AirAsia Cover

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Twitter Sentiment Analysis of the Low-Cost Airline Services After COVID-19 Outbreak: The Case of AirAsia

Business Systems Research Journal

Volume 14 (2023): Issue 2 (December 2023)

By: Nor Hasliza Md Saad, Chin Wei San and Zulnaidi Yaacob

Open Access

|Apr 2024

Authors

Nor Hasliza Md Saad

norhasliza@usm.my

School of Management, Universiti Sains Malaysia, Penang, Malaysia

Chin Wei San

stellachin336@gmail.com

School of Management, Universiti Sains Malaysia, Penang, Malaysia

Zulnaidi Yaacob

zulnaidi@usm.my

School of Distance Education, Universiti Sains Malaysia, Penang, Malaysia

DOI: https://doi.org/10.2478/bsrj-2023-0009 | Journal eISSN: 1847-9375 | Journal ISSN: 1847-8344

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Language: English

Page range: 1 - 23

Submitted on: Dec 12, 2022

Accepted on: Sep 16, 2023

Published on: Apr 25, 2024

Published by: IRENET - Society for Advancing Innovation and Research in Economy

In partnership with: Paradigm Publishing Services

Publication frequency: 2 issues per year

Keywords:

sentiment analysis,

airline industry,

service quality,

customer satisfaction

Related subjects:

Business and economics,

Business management,

Management, organization, corporate governance,

Business management, other,

Mathematics and statistics for economists,

© 2024 Nor Hasliza Md Saad, Chin Wei San, Zulnaidi Yaacob, published by IRENET - Society for Advancing Innovation and Research in Economy
This work is licensed under the Creative Commons Attribution 4.0 License.

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