Abstract
Introduction: The scholarly paper focuses on addressing selected issues related to the forms of managers’ behaviour in coping with difficult situations in managerial work.
Purpose: The aim is to enrich human knowledge in the field of coping with difficult situations in managerial work both at the methodological level and at the level of theory development in this area.
Methods: The most commonly used method was quantitative-qualitative content analysis of the text of various types of communicants in order to systematise, analyse and describe various phenomena and situations in educational management. We describe the objects and subjects they have a quantitatively and qualitatively differentiated essence and characteristics (manager’s personality, demanding working environment, specific environment of class or school, processes at work, at school or during teaching, management style, workplace culture, etc.).
Conclusion: In terms of the specific application of the mentioned knowledge in managerial work, we can assume a positive impact on increasing the effectiveness of managerial work, in the context of which this can be used to increase the quality of selection of suitable people for managerial positions, education and training of managers, as well as prediction of possible risk factors in coping with difficult situations in managerial work.