References
- 1. Data from the Department of Statistics from the Pneumophtiziology Hospital of Sibiu.
- 2. Francu V. Management of health services, ULB Sibiu Publishing House ISBN 978-606-1201531-7; 2018. p. 67.
- 3. https://anmcs.gov.ro/web/wp-content/uploads/2014/12/5-actualizare-MCS1.pdf. Accessed on 1.07.2021.
- 4. https://www.academia.edu/39505608/managementul_calităţii_serviciilor_medicale. Accessed on 13.07.2021.
- 5. Catană Gh. A. Marketingul serviciilor de ocrotire a sănătății, editura Alma Mater, ClujNapoca; 2009.
- 6. Ahmad AMK, et al. The Impact of Marketing Mix Strategy on Hospitals Performance Measured by Patient Satisfcation: An Empirical Investigation on Jeddah Private Sector Hospital Senior Managers Perspective, International Journal of Marketing Studies. 2013;5(6):210-227.
- 7. Aiken LH, et al. Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States, British Medical Journal. 2012;344:e1717, DOI 10.1136/bmj.e17171.
- 8. De Looper M, Damman O, Smets E, Timmermans D, Van Weert J. Adapting Online Patient Decision Aids: Effects of Modality and Narration Style on Patients’ Satisfaction, Information Recall and Informed Decision Making, Journal of Health Communication; 2020.10.1080/10810730.2020.184067433256546
- 9. Van Weert JC, Van Munster BC, Sanders R, Spijker R, Hooft L, Jansen J. Decision aids to help older people make health decisions: A systematic review and meta-analysis. BMC Medical Informatics and Decision Making. 2016;16(1):45–64. doi:10.1186/s12911-016-0281-8 [Crossref], [PubMed], [Google Scholar]10.1186/s12911-016-0281-8483914827098100
- 10. Van Weert JC, van Noort G. Bol N, van Dijk L, Tates K, Jansen J. Tailored information for cancer patients on the Internet: Effects of visual cues and language complexity on information recall and satisfaction. Patient Education and Counseling. 2011;84(3):368–378. doi:10.1016/j.pec.2011.04.006 [Crossref], [PubMed], [Web of Science], [Google Scholar].10.1016/j.pec.2011.04.00621550757