Figure 1.
Figure 2.
Figure 3.
Technical and performance requirements and their satisfaction rates
| Performance requirements | Evaluation terms | Mean response | Rate of satisfaction | ||||
|---|---|---|---|---|---|---|---|
| SS | S | D | SD | ||||
| Technical performance requirements | |||||||
| Building performance | 3.10 | S | |||||
| 1. | Thermal comfort (temperature) | 41 | 47 | 9 | 3 | 3.26 | S |
| 2. | Visual comfort (through artificial lighting) | 47 | 39 | 11 | 3 | 3.30 | S |
| 3. | Visual comfort (through natural lighting) | 44 | 43 | 9 | 4 | 3.27 | S |
| 4. | Acoustical comfort (noise level) | 17 | 35 | 26 | 22 | 2.47 | D |
| 5. | Indoor air quality | 34 | 53 | 11 | 2 | 3.19 | S |
| Safety and security | 3.02 | S | |||||
| 6. | General safety precautions | 24 | 58 | 14 | 4 | 3.02 | S |
| 7. | Fire safety precautions | 22 | 57 | 18 | 3 | 2.98 | S |
| 8. | Security | 28 | 53 | 15 | 4 | 3.05 | S |
| Functional performance requirements | |||||||
| Proximity and accessibility | 2.77 | S | |||||
| 1. | Location from student housing | 49 | 35 | 11 | 5 | 3.28 | S |
| 2. | Location from academic buildings | 9 | 34 | 36 | 21 | 2.31 | D |
| 3. | Location from parking | 34 | 41 | 20 | 5 | 3.04 | S |
| 4. | Availability of parking | 17 | 23 | 27 | 33 | 2.24 | D |
| 5. | Store opening timings | 30 | 47 | 14 | 9 | 2.98 | S |
| Space planning and layout | 3.01 | S | |||||
| 6. | Circulation (ease of movement) | 39 | 48 | 10 | 3 | 3.23 | S |
| 7. | Wayfinding (finding the shops) | 50 | 38 | 9 | 3 | 3.35 | S |
| 8. | Presence of direction signs | 17 | 36 | 33 | 14 | 2.56 | S |
| 9. | Location of washrooms | 18 | 45 | 22 | 15 | 2.66 | S |
| 10. | Location of shops/restaurants | 43 | 47 | 8 | 2 | 3.31 | S |
| 11. | Number of seating areas | 30 | 42 | 23 | 5 | 2.97 | S |
| 12. | Location of the court relative to restaurants | 43 | 41 | 14 | 2 | 3.25 | S |
| Mall services | 2.73 | S | |||||
| 13. | Number of retail services | 20 | 44 | 26 | 10 | 2.74 | S |
| 14. | Quality of retail services | 15 | 56 | 23 | 6 | 2.80 | S |
| 15. | Number of restaurants | 31 | 41 | 22 | 6 | 2.97 | S |
| 16. | Quality of restaurants | 23 | 56 | 18 | 3 | 2.99 | S |
| 17. | Number of entertainment areas | 8 | 17 | 35 | 40 | 1.93 | D |
| 18. | Quality of entertainment areas | 11 | 18 | 36 | 35 | 2.05 | D |
| 19. | Cleanliness of the mall | 41 | 47 | 8 | 4 | 3.25 | S |
| 20. | Lost and found service | 13 | 48 | 23 | 16 | 2.58 | S |
| 21. | Number of automatic teller machines | 40 | 45 | 13 | 2 | 3.23 | S |
The assigned ranges of the weighted means
| Satisfaction rate | Corresponding weight | Rage of weighted mean |
|---|---|---|
| Strongly Satisfied | 4 | 3.50 – 4 |
| Satisfied | 3 | 2.50 – 3.49 |
| Dissatisfied | 2 | 1.50 – 2.49 |
| Strongly Dissatisfied | 1 | 0 – 1.49 |