Figure 1.
Floor plan of the shopping mall facility
Figure 2.
Exterior image of the shopping mall facility
Figure 3.
Interior image of the shopping mall facility
Table 1.
The assigned ranges of the weighted means
| Satisfaction rate | Corresponding weight | Rage of weighted mean |
|---|---|---|
| Strongly Satisfied | 4 | 3.50 – 4 |
| Satisfied | 3 | 2.50 – 3.49 |
| Dissatisfied | 2 | 1.50 – 2.49 |
| Strongly Dissatisfied | 1 | 0 – 1.49 |
Table 2.
Technical and performance requirements and their satisfaction rates
| Performance requirements | Evaluation terms | Mean response | Rate of satisfaction | ||||
|---|---|---|---|---|---|---|---|
| SS | S | D | SD | ||||
| Technical performance requirements | |||||||
| Building performance | 3.10 | S | |||||
| 1. | Thermal comfort (temperature) | 41 | 47 | 9 | 3 | 3.26 | S |
| 2. | Visual comfort (through artificial lighting) | 47 | 39 | 11 | 3 | 3.30 | S |
| 3. | Visual comfort (through natural lighting) | 44 | 43 | 9 | 4 | 3.27 | S |
| 4. | Acoustical comfort (noise level) | 17 | 35 | 26 | 22 | 2.47 | D |
| 5. | Indoor air quality | 34 | 53 | 11 | 2 | 3.19 | S |
| Safety and security | 3.02 | S | |||||
| 6. | General safety precautions | 24 | 58 | 14 | 4 | 3.02 | S |
| 7. | Fire safety precautions | 22 | 57 | 18 | 3 | 2.98 | S |
| 8. | Security | 28 | 53 | 15 | 4 | 3.05 | S |
| Functional performance requirements | |||||||
| Proximity and accessibility | 2.77 | S | |||||
| 1. | Location from student housing | 49 | 35 | 11 | 5 | 3.28 | S |
| 2. | Location from academic buildings | 9 | 34 | 36 | 21 | 2.31 | D |
| 3. | Location from parking | 34 | 41 | 20 | 5 | 3.04 | S |
| 4. | Availability of parking | 17 | 23 | 27 | 33 | 2.24 | D |
| 5. | Store opening timings | 30 | 47 | 14 | 9 | 2.98 | S |
| Space planning and layout | 3.01 | S | |||||
| 6. | Circulation (ease of movement) | 39 | 48 | 10 | 3 | 3.23 | S |
| 7. | Wayfinding (finding the shops) | 50 | 38 | 9 | 3 | 3.35 | S |
| 8. | Presence of direction signs | 17 | 36 | 33 | 14 | 2.56 | S |
| 9. | Location of washrooms | 18 | 45 | 22 | 15 | 2.66 | S |
| 10. | Location of shops/restaurants | 43 | 47 | 8 | 2 | 3.31 | S |
| 11. | Number of seating areas | 30 | 42 | 23 | 5 | 2.97 | S |
| 12. | Location of the court relative to restaurants | 43 | 41 | 14 | 2 | 3.25 | S |
| Mall services | 2.73 | S | |||||
| 13. | Number of retail services | 20 | 44 | 26 | 10 | 2.74 | S |
| 14. | Quality of retail services | 15 | 56 | 23 | 6 | 2.80 | S |
| 15. | Number of restaurants | 31 | 41 | 22 | 6 | 2.97 | S |
| 16. | Quality of restaurants | 23 | 56 | 18 | 3 | 2.99 | S |
| 17. | Number of entertainment areas | 8 | 17 | 35 | 40 | 1.93 | D |
| 18. | Quality of entertainment areas | 11 | 18 | 36 | 35 | 2.05 | D |
| 19. | Cleanliness of the mall | 41 | 47 | 8 | 4 | 3.25 | S |
| 20. | Lost and found service | 13 | 48 | 23 | 16 | 2.58 | S |
| 21. | Number of automatic teller machines | 40 | 45 | 13 | 2 | 3.23 | S |