Figure 1.
Figure 2.
Mean responses and rate of satisfaction of the functional elements of performance
| Functional elements of performance | Evaluation terms | Mean response | Satisfaction rate | ||||
|---|---|---|---|---|---|---|---|
| SS | S | D | SD | ||||
| Interior and exterior finishes | 2.60 | S | |||||
| 1. | Quality of the building’s exterior finishes | 2 | 25 | 10 | 3 | 2.65 | S |
| 2. | Quality of floor finishes of offices | 6 | 22 | 8 | 4 | 2.75 | S |
| 3. | Quality of wall finishes of offices | 7 | 16 | 11 | 6 | 2.60 | S |
| 4. | Quality of ceiling finishes of offices | 7 | 20 | 9 | 4 | 2.75 | S |
| 5. | Quality of floor finishes of corridors | 2 | 20 | 14 | 4 | 2.50 | S |
| 6. | Quality of wall finishes of corridors | 3 | 23 | 11 | 3 | 2.65 | S |
| 7. | Quality of ceiling finishes of corridors | 3 | 22 | 10 | 5 | 2.58 | S |
| 8. | Quality of floor finishes of stairs | 3 | 18 | 15 | 4 | 2.50 | S |
| 9. | Quality of finishes in toilets | 2 | 17 | 17 | 4 | 2.43 | D |
| Furniture | 3.05 | S | |||||
| 10. | Quality of desks in offices | 9 | 19 | 7 | 5 | 2.80 | S |
| 11. | Quality of chairs in offices | 6 | 17 | 11 | 6 | 2.58 | S |
| 12. | Adequacy of chairs provided in offices | 7 | 20 | 9 | 4 | 2.75 | S |
| 13. | Quality of storage cabinets provided in offices | 7 | 19 | 11 | 3 | 2.75 | S |
| 14. | Adequacy of storage cabinets provided in offices | 7 | 23 | 8 | 2 | 2.88 | S |
| Distribution and layout of offices | 2.99 | S | |||||
| 15. | Distribution of offices throughout the building | 3 | 18 | 14 | 5 | 2.48 | D |
| 16. | Layout of furniture within offices and efficiency of space utilization | 4 | 20 | 11 | 5 | 2.58 | S |
| 17. | Width of corridors throughout the building | 6 | 17 | 15 | 2 | 2.68 | S |
| Information technologies and power distribution | 2.81 | S | |||||
| 18. | Quality of information and telecommunication technologies in the building | 9 | 20 | 5 | 6 | 2.80 | S |
| 19. | Adequacy of socket outlets in offices | 11 | 15 | 11 | 3 | 2.85 | S |
| Car parking | 2.65 | S | |||||
| 20. | Adequacy of car parking for users | 26 | 8 | 5 | 1 | 3.48 | S |
| 21. | Proximity of car parking to the building | 23 | 8 | 8 | 1 | 3.33 | S |
| Other amenities | 2.18 | D | |||||
| 22. | Quality and adequacy of lounges and seating areas | 3 | 4 | 16 | 17 | 1.83 | D |
| 23. | Quality and adequacy of elevators in the building | 12 | 18 | 6 | 4 | 2.95 | S |
| 24. | Quality and adequacy of cafeterias and tea/coffee rooms | 3 | 6 | 10 | 21 | 1.78 | D |
Mean responses and rate of satisfaction of the technical elements of performance
| Technical elements of performance | Evaluation terms | Mean response | Satisfaction rate | ||||
|---|---|---|---|---|---|---|---|
| SS | S | D | SD | ||||
| Thermal comfort | 3.17 | S | |||||
| 1. | Temperature inside the building | 16 | 23 | 1 | 0 | 3.38 | S |
| 2. | Air movement inside the building | 10 | 21 | 9 | 0 | 3.03 | S |
| 3. | Air humidity inside the building | 13 | 19 | 7 | 1 | 3.10 | S |
| Visual comfort | 3.05 | S | |||||
| 4. | Adequacy of lighting levels at the offices | 19 | 12 | 9 | 0 | 3.25 | S |
| 5. | Adequacy of lighting levels at the corridors | 12 | 21 | 6 | 1 | 3.10 | S |
| 6. | Adequacy of light levels at the stairs | 6 | 18 | 14 | 2 | 2.70 | S |
| 7. | Control over glare at the offices | 14 | 20 | 4 | 2 | 3.15 | S |
| Acoustical comfort | 2.99 | S | |||||
| 8. | Level of noise within offices | 11 | 20 | 6 | 3 | 2.98 | S |
| 9. | Sense of privacy of conversation at the offices | 12 | 14 | 12 | 2 | 2.90 | S |
| 10. | Level of noise generated from office equipment | 15 | 19 | 5 | 1 | 3.20 | S |
| 11. | Level of noise generated from HVAC systems | 8 | 22 | 8 | 2 | 2.90 | S |
| Indoor air quality | 2.81 | S | |||||
| 12. | Quality of air inside the offices | 14 | 18 | 7 | 1 | 3.13 | S |
| 13. | Quality of air throughout the corridors | 5 | 19 | 14 | 2 | 2.68 | S |
| 14. | Quality of air inside stairwells | 4 | 17 | 14 | 5 | 2.50 | S |
| 15. | Overall quality of air throughout the building | 7 | 25 | 7 | 1 | 2.95 | S |
| 16. | Smell of dust in the air | 11 | 16 | 11 | 2 | 2.90 | S |
| 17. | Foul odors in the air | 9 | 15 | 12 | 4 | 2.73 | S |
| Fire safety | 2.65 | S | |||||
| 18. | Adequacy of fire exits | 12 | 14 | 8 | 6 | 2.80 | S |
| 19. | Clarity of fire exits | 8 | 17 | 8 | 7 | 2.65 | S |
| 20. | Adequacy and clarity of exit signs | 4 | 14 | 15 | 7 | 2.38 | D |
| 21. | Adequacy and clarity of evacuation plans | 4 | 8 | 16 | 12 | 2.10 | D |
| 22. | Adequacy and clarity of fire extinguishers | 9 | 23 | 5 | 3 | 2.95 | S |
| 23. | Ease of identifying the locations of alarm bells | 11 | 22 | 3 | 4 | 3.00 | S |
| Plumbing services | 2.74 | S | |||||
| 24. | Water pressure at plumbing fixtures | 8 | 19 | 6 | 7 | 2.70 | S |
| 25. | Distribution of toilets throughout the building | 8 | 17 | 11 | 4 | 2.73 | S |
| 26. | Adequacy of toilets in the building | 10 | 18 | 6 | 6 | 2.80 | S |
The assigned ranges, calibration and weight of each satisfaction rate
| Satisfaction rate | Corresponding weight | Calibration |
|---|---|---|
| Strongly Satisfied | 4 | 3.50–4 |
| Satisfied | 3 | 2.50-3.49 |
| Dissatisfied | 2 | 1.50-2.49 |
| Strongly Dissatisfied | 1 | 0-1.49 |