
A Review Analysis of Cost of Quality, Cost of Poor Quality, and Hidden Quality Cost
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DOI: https://doi.org/10.21061/jts.435 | Journal eISSN: 1541-9258
Language: English
Page range: 1 - 13
Submitted on: Dec 23, 2024
Accepted on: May 20, 2025
Published on: Jun 20, 2025
Published by: Virginia Tech Publishing
In partnership with: Paradigm Publishing Services
© 2025 Jonathan D. Walston, M. Affan Badar, Christopher J. Kluse, Riem Rostom, published by Virginia Tech Publishing
This work is licensed under the Creative Commons Attribution 4.0 License.