Customer service quality in real estate agencies in the context of new technologies: An analysis of challenges and expectations

Manuela Ingaldi; Silvie Brozová

doi:10.17512/bozpe.2026.15.05

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Customer service quality in real estate agencies in the context of new technologies: An analysis of challenges and expectations

Construction of Optimized Energy Potential

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By: Manuela Ingaldi and Silvie Brozová

Open Access

|May 2026

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DOI: https://doi.org/10.17512/bozpe.2026.15.05 | Journal eISSN: 2544-963X | Journal ISSN: 2299-8535

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Language: English

Published on: May 20, 2026

Published by: Technical University in Czestochowa

In partnership with: Paradigm Publishing Services

Publication frequency: 1 issue per year

Keywords:

real estate,

service quality,

Customer Journey Mapping

Related subjects:

Architecture and design,

Architecture and design, other,

Engineering,

Civil engineering,

Materials,

Environmental engineering

© 2026 Manuela Ingaldi, Silvie Brozová, published by Technical University in Czestochowa
This work is licensed under the Creative Commons Attribution-ShareAlike 4.0 License.

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