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Association Between Paratransit Service Use and Dissatisfaction With Activities and Participation for Persons With Disabilities Cover

Association Between Paratransit Service Use and Dissatisfaction With Activities and Participation for Persons With Disabilities

Open Access
|Aug 2025

Figures & Tables

Table 1

Variables, measurement levels, and survey questions.

VARIABLEQUESTION IN THE SURVEYDESCRIPTION
Dissatisfaction with activities and participationHow satisfied are you with your ability to carry out important activities in everyday life?Ordinal: satisfied (0), dissatisfied (1)
Frequency of paratransit service useApproximately how often do you ride paratransit?Ordinal: weekly (1), monthly (2), less than once a month (3), never (4)
Using paratransit services outside the cantonHow often do you travel by paratransit for extra-cantonal activities or further distances?Ordinal: weekly (1), monthly (2), less than once a month (3), never (4)
Order in advanceHow far in advance do you normally order the paratransit service?Ordinal: spontaneous (less than two hours in advance) (1), same day (more than two hours in advance) (2), more than one day in advance (3)
Spontaneous useHow often would you spontaneously be glad to have a paratransit service?Ordinal: weekly (1), monthly (2), less than once a month (3), never (4)
Choice of different paratransit servicesDo you have a choice between paratransit service providers?Nominal: no (1), yes (2), don’t know (3)
Availability of paratransit servicesDo you always get a paratransit when you order it?Nominal: yes (1), no (2)
Safety of paratransit servicesHow safe do you feel while traveling with the paratransit service?Nominal: safe (1), unsafe (2)
CostsHow do you estimate the costs for the paratransit service?Ordinal: (too) cheap (1), just right (2), (too) expensive (3)
Pickup locationIf you use paratransit services, where does the driver pick you up?Ordinal: with support to the car (incl. the way) (1), with support in the car (2), without support in the car (3)
Accompaniment after the rideIf you use paratransit services, what support/assistance do you receive from the driver at the end of the ride?Ordinal: from car to destination (the way) with support (1), out of the car with support (2), out of the car without support (3)
Table 2

Sociodemographic characteristics of participants at baseline in comparison to users of paratransit services in the canton of Bern.

BASELINE CHARACTERISTICSTUDY SAMPLE (N = 536)/CANTON OF BERN (N = 4967)
n%MEANSD
Age (years)63.6/75.419.4/18.4
Gender
      Female312/329158.2/66.4
      Male222/167141.4/33.6
      Other20.4
Language
      German50193.5
      French315.8
      Italy40.8
Residence
      Urban447/398783.4/80.3
      Intermediary59/64811.0/13.1
      Rural26/3324.9/6.7
      Missing40.8
Annual household income (CHF)
      <20,0008318.7
      20,000–50,00023553.1
      50,001–80,0008619.4
      >80,000398.8
      Missing9317.4
Housing
      Alone18835.1
      With others (family, friends)17132.0
      Residential home5410.1
      Retirement home7514.0
      With assistance448.2
      Missing40.8
Impairments
      Cognitive8115.1
      Mental6211.6
      Walking43581.2
      Sensory8215.3
      Communication519.5
Wheelchair user185/185334.5/37.3
Occupation
      Part-time job10419.4
      Full-time job315.8
      Housework & care264.9
      Education91.7
      Unemployed112.1
      Retired15528.9
      Pension (e.g., disability insurance)30156.2

[i] Note: Multiple choice for the variables: impairments, occupation, and housing. Sample comparison with the canton of Bern to estimate the sample size and to prove the representativeness of the sample. Due to rounding, percentages may not total exactly 100%.

Table 3

Ten separate logistic regression models for dissatisfaction with activities and participation N = 536.

PREDICTORODDS RATIO95% CI. (LL, UL)HLχ2(df)HLp-Value
1) Frequency of paratransit service use2.81 (8).95
      Weekly1.00
      Monthly1.090.59, 2.09
      Less than once a month2.18*1.11, 4.40
2) Costs7.00 (8).54
      (Too) cheap1.00
      Just right0.950.54, 1.71
      (Too) expensive1.97*1.03, 3.81
3) Using paratransit services outside the canton6.60 (8).58
      Weekly1.00
      Monthly1.070.40, 3.40
      Less than once a month1.800.68, 5.69
      Never2.150.84, 6.66
4) Ordering in advance6.27 (8).62
      Spontaneous (less than two hours in advance)1.00
      Same day (more than two hours in advance)0.760.36, 1.59
      More than one day in advance1.340.77, 2.42
5) Availability of paratransit services16.43 (8).04
      Yes1.00
      No1.400.81, 2.34
6) Safety of paratransit services15.09 (8).06
      Safe1.00
      Unsafe2.33*1.08, 4.86
7) Spontaneous use7.36 (8).60
      Weekly1.00
      Monthly0.650.34, 1.26
      Less than once a month0.820.41, 1.68
      Never0.650.29, 1.47
8) Choice between different paratransit service providers10.43 (8).24
      Yes1.00
      No2.38**1.40, 4.09
      Don’t know1.80*1.03, 3.18
9) Pickup location9.87 (8).27
      With support to the car (incl. the way)1.00
      With support in the car1.120.68, 1.85
      Without support in the car1.510.80, 2.80
10) Accompaniment after the ride7.36 (8).50
      From car to destination (the way) with support1.00
      Out of the car with support0.970.59, 1.60
      Out of the car without support1.570.82, 2.95

[i] Note: Control variables: gender, age, and impairment (cognitive, psychological, walking, sensory, and communication). An odds ratio >1 indicates higher odds of being dissatisfied with performance of OR engagement in activities and participation. CI = confidence interval; LL = lower limit; UL = upper limit; HL = Hosmer-Lemeshow. Statistically significant codes: ‘***’ 0.001; ‘**’ 0.01; ‘*’ 0.05; ‘.’ 0.1.

Table 4

Logistic regression analysis for dissatisfaction with activities and participation and four independent variables N = 436.

PREDICTORSODDS RATIO95% CI. (LL, UL)
Cost
      (Too) cheap1.00
      Just right1.140.59, 2.26
      (Too) expensive2.12.1.00, 4.80
Frequency of paratransit service use
      Weekly1.00
      Monthly1.910.87, 4.62
      Less than once a month2.83*1.18, 7.24
Safety of paratransit services
      Safe1.00
      Unsafe1.450.59, 3.41
Choice between different paratransit service providers
      Yes1.00
      No2.22*1.21, 4.13
      Don’t Know1.630.84, 3.16

[i] Note: Control variables: gender, age, impairment (cognitive, psychological, walking, sensory, and communication), income, residence, and housing. An odds ratio >1 indicates higher odds of being dissatisfied with performance of OR engagement in activities and participation. CI = confidence interval; LL = lower limit; UL = upper limit. Statistically significant codes: ‘***’ 0.001; ‘**’ 0.01; ‘*’ 0.05; ‘.’ 0.1. Hosmer–Lemeshow χ2(8) = 4.90, p = .80.

DOI: https://doi.org/10.16993/sjdr.1204 | Journal eISSN: 1745-3011
Language: English
Page range: 418 - 430
Submitted on: Sep 18, 2024
Accepted on: Jul 22, 2025
Published on: Aug 14, 2025
In partnership with: Paradigm Publishing Services

© 2025 Selina Marita Egger, Armin Gemperli, Martina Filippo, Ronald Liechti, Brigitte Elisabeth Gantschnig, published by Stockholm University Press
This work is licensed under the Creative Commons Attribution 4.0 License.