Association Between Paratransit Service Use and Dissatisfaction With Activities and Participation for Persons With Disabilities

Selina Marita Egger; Armin Gemperli; Martina Filippo; Ronald Liechti; Brigitte Elisabeth Gantschnig

doi:10.16993/sjdr.1204

Association Between Paratransit Service Use and Dissatisfaction With Activities and Participation for Persons With Disabilities

Scandinavian Journal of Disability Research

Volume 27 (2025): Issue 1

By: Selina Marita Egger , Armin Gemperli, Martina Filippo, Ronald Liechti and Brigitte Elisabeth Gantschnig

Open Access

|Aug 2025

Abstract

Paratransit services offer essential transport for persons with limited access to public transport, contributing to activities and participation, well-being, and health. In Switzerland, paratransit service factors (e.g., availability, costs) influence the use of paratransit services. This study explored the association between paratransit service factors and dissatisfaction with activities and participation of persons with disabilities. A cross-sectional study was conducted using a self-administered online questionnaire including 536 participants. Inclusion criteria were being a paratransit services user or their relatives, aged 18 or older. Logistic regression analysis indicated that infrequent use (OR = 2.83, 95% CI [1.18, 7.24]), high costs (OR = 2.12, 95% CI [1.00, 4.80]), and a limited choice of paratransit service providers (OR = 2.22, 95% CI [1.21, 4.13]) were significantly associated with higher dissatisfaction regarding activities and participation. The findings suggest that improving paratransit services can enhance satisfaction with activities and participation of persons with disabilities.

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Articles in this issue

DOI: https://doi.org/10.16993/sjdr.1204 | Journal eISSN: 1745-3011

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Language: English

Page range: 418 - 430

Submitted on: Sep 18, 2024

Accepted on: Jul 22, 2025

Published on: Aug 14, 2025

Published by: Stockholm University Press

In partnership with: Paradigm Publishing Services

Keywords:

Accessibility,

Community Participation,

Health,

Mobility,

Transportation

© 2025 Selina Marita Egger, Armin Gemperli, Martina Filippo, Ronald Liechti, Brigitte Elisabeth Gantschnig, published by Stockholm University Press
This work is licensed under the Creative Commons Attribution 4.0 License.

Volume 27 (2025): Issue 1