Figure 1
Process Map for The New Patient Flow.
Table 1
Number of patients, percentage, average patients (pts) per-hour, and average waiting time in each period.
| Period | No Patients | Percentage (%) | Average Pts per-Hour | Approximate Pts Waiting Time |
|---|---|---|---|---|
| I | 50 | 31 | 17 | 36 minutes |
| II | 109 | 69 | 36 | 17 minutes |
| Total | 159 | 100 | - | - |
[i] Note: Period I was when before process map introduced and Period II was after process map has been introduced. Average pts per-hour: (No. Patients) / (3 hours). Average pts Waiting Time: (Average Pts per-Hour) / (60 minutes) x 10.