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DOI: https://doi.org/10.1515/sues-2015-0011 | Journal eISSN: 2285-3065 (formerly 1584-2339) | Journal ISSN: 1584-2339
Language: English
Page range: 35 - 53
Submitted on: Apr 1, 2015
Accepted on: Jun 1, 2015
Published on: Jul 29, 2015
Published by: Vasile Goldis Western University of Arad
In partnership with: Paradigm Publishing Services
Keywords:
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© 2015 Remus Ionut Naghi, Gheorghe Preda, published by Vasile Goldis Western University of Arad
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.