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An Organisational Study on the Effects of Intrinsic Customer Service Demands: A Perspective from Emotional Labour Theory Cover

An Organisational Study on the Effects of Intrinsic Customer Service Demands: A Perspective from Emotional Labour Theory

Open Access
|Nov 2016

References

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DOI: https://doi.org/10.1515/sbe-2016-0016 | Journal eISSN: 2344-5416 | Journal ISSN: 1842-4120
Language: English
Page range: 5 - 18
Published on: Nov 19, 2016
Published by: Lucian Blaga University of Sibiu
In partnership with: Paradigm Publishing Services
Publication frequency: 3 issues per year

© 2016 Akanji Babatunde, published by Lucian Blaga University of Sibiu
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.