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An Organisational Study on the Effects of Intrinsic Customer Service Demands: A Perspective from Emotional Labour Theory Cover

An Organisational Study on the Effects of Intrinsic Customer Service Demands: A Perspective from Emotional Labour Theory

Studies in Business and Economics
Volume 11 (2016): Issue 2 (August 2016)
By: Akanji Babatunde  
Open Access
|Nov 2016
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DOI: https://doi.org/10.1515/sbe-2016-0016 | Journal eISSN: 2344-5416 | Journal ISSN: 1842-4120
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Language: English
Page range: 5 - 18
Published on: Nov 19, 2016
Published by: Lucian Blaga University of Sibiu
In partnership with: Paradigm Publishing Services
Publication frequency: 3 issues per year
Keywords:
Emotional labour,
Call-centres outlets,
Nigeria,
non-Western context,
telephone agents
Related subjects:
Business and economics,
Business management,
Management accounting, financial controlling, cost calculation, investment,
Management, organization, corporate governance,
Business development, change management, cooperation,
Entrepreneurship

© 2016 Akanji Babatunde, published by Lucian Blaga University of Sibiu
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Volume 11 (2016): Issue 2 (August 2016)
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