CSI Index Of Customer’s Satisfaction Applied In The Area Of Public Transport Cover

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CSI Index Of Customer’s Satisfaction Applied In The Area Of Public Transport

Research Papers Faculty of Materials Science and Technology Slovak University of Technology

Volume 23 (2015): Issue 36 (June 2015)

By: Adela Poliaková

Open Access

|Sep 2015

References

1. Available on the Internet: http://www.aqi.tnuni.sk/fileadmin/dokumenty/Nastroje_a_metody/Index%20spokojnosti%20zakaznikov.pdf
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2. Available on the Internet: http://www.ceotools.com/software/476039.pdf
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3. Available on the Internet: http://dugi-doc.udg.edu/bitstream/10256/278/1/n4.pdf
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4. Available on the Internet: http://www.eoq.org
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5. Available on the Internet: http://www.nmmanagement.com/userdata/Image/MediaMartel/Business_Express_Satisfying_customers_SJ_short_version.pdf
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6. Available on the Iinternet: http://www.theacsi.org/
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7. Available on the Internet: http://www.transport.nsw.gov.au/sites/default/files/b2b/publications/customer-satisfaction-index-2014.pdf
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DOI: https://doi.org/10.1515/rput-2015-0017 | Journal eISSN: 1338-0532

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Language: English

Page range: 141 - 150

Published on: Sep 1, 2015

Published by: Slovak University of Technology in Bratislava

In partnership with: Paradigm Publishing Services

Publication frequency: 2 issues per year

Keywords:

public transport,

customer satisfaction,

provided service,

quality criteria,

integrated public transport

Related subjects:

Introductions and overviews,

Engineering, other

© 2015 Adela Poliaková, published by Slovak University of Technology in Bratislava
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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