References
- 1. Available on the Internet: http://www.aqi.tnuni.sk/fileadmin/dokumenty/Nastroje_a_metody/Index%20spokojnosti%20zakaznikov.pdf
- 2. Available on the Internet: http://www.ceotools.com/software/476039.pdf
- 3. Available on the Internet: http://dugi-doc.udg.edu/bitstream/10256/278/1/n4.pdf
- 4. Available on the Internet: http://www.eoq.org
- 5. Available on the Internet: http://www.nmmanagement.com/userdata/Image/MediaMartel/Business_Express_Satisfying_customers_SJ_short_version.pdf
- 6. Available on the Iinternet: http://www.theacsi.org/
- 7. Available on the Internet: http://www.transport.nsw.gov.au/sites/default/files/b2b/publications/customer-satisfaction-index-2014.pdf
Language: English
Page range: 141 - 150
Published on: Sep 1, 2015
Published by: Slovak University of Technology in Bratislava
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
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© 2015 Adela Poliaková, published by Slovak University of Technology in Bratislava
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.