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Perceived justice and recovery satisfaction: the moderating role of customer-perceived quality

Management & Marketing
Volume 10 (2015): Issue 2 (September 2015)
By:
Open Access
|Sep 2015

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DOI: https://doi.org/10.1515/mmcks-2015-0011 | Journal eISSN: 2069-8887 | Journal ISSN: 1842-0206
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Language: English
Page range: 132 - 147
Published on: Sep 1, 2015
Published by: Society for Business Excellence
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
customer-perceived quality,
service failure,
distributive justice,
procedural justice,
recovery satisfaction
Related subjects:
Business and economics,
Business management,
Marketing, sales, customer relations,
Management, organization, corporate governance,
Business development, change management, cooperation,
Entrepreneurship

© 2015 Subhash Jha, M.S. Balaji, published by Society for Business Excellence
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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