References
- [1] Prachi Juneja, Business Process Management - Meaning and Important Concepts,https://www.managementstudyguide.com/business-process-management.htm.
- [2] https://www.appian.com/bpm/definition-of-a-business-process/.
- [3] https://kissflow.com/bpm/business-process-management-overview/tps://www.appian.com/bpm/definition-of-a-business-process/.
- [4] Cecile Hurley, The Process Framework – A Guide for All Processes,https://navvia.com/blog/process-framework-guide-processes/, July 2017.
- [5] https://www.tmforum.org/business-process-framework/.
- [6] https://www.tmforum.org/business-process-framework/.
- [7] Mary Hall, What does going public mean?,https://www.investopedia.com/ask/answers/what-does-going-public-mean/, December 2017.
- [8] Graphic Products Editorial Staff, Value Added vs. Non-Value Added Activities, https://www.graphicproducts.com/articles/value-added-vs-non-value-added-activities/.
- [9] Susan E. DeFranzo, Company Success Begins with Customer Satisfaction, https://www.snapsurveys.com/blog/company-success-begins-customer-satisfaction/, May 2012.
- [10] https://www.leansixsigmainstitute.org/.
- [11] https://searchdatacenter.techtarget.com/definition/ISO.
- [12] Bernard Marr, What is Industry 4.0? Here’s A Super Easy Explanation for Anyone, https://www.forbes.com/sites/bernardmarr/2018/09/02/what-is-industry-4-0-heres-a-super-easy-explanation-for-anyone/#3f273eff9788, September 2018.
- [13] Sonia Pearson, Top 8 Benefits of Business Process Management, https://tallyfy.com/benefits-of-business-process-management/.
