An Investigation into the Impact of Service Quality, Frequent Flier Programs and Safety Perception on Satisfaction and Customer Loyalty in the Airline Industry in Southern Africa
By: Maxwell Sandada and Bright Matibiri
DOI: https://doi.org/10.1515/jeb-2016-0006 | Journal eISSN: 2233-1999
Language: English
Page range: 41 - 53
Published on: Jul 26, 2016
Published by: University of Sarajevo
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
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© 2016 Maxwell Sandada, Bright Matibiri, published by University of Sarajevo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.