Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline Industry Cover

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Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline Industry

International Journal of Management and Economics

Volume 52 (2016): Issue 1 (December 2016)

By: A. Ganiyu Rahim

Open Access

|Jan 2017

DOI: https://doi.org/10.1515/ijme-2016-0029 | Journal eISSN: 2543-5361 | Journal ISSN: 2299-9701

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Language: English

Page range: 94 - 117

Published on: Jan 23, 2017

Published by: Warsaw School of Economics

In partnership with: Paradigm Publishing Services

Publication frequency: 4 issues per year

Keywords:

perceived service quality,

customer loyalty,

passenger satisfaction,

flight experience,

customer expectation,

air transportation

Related subjects:

Business and economics,

Political economics,

Economic theory, systems and structures,

Business management,

Management accounting, financial controlling, cost calculation, investment

© 2017 A. Ganiyu Rahim, published by Warsaw School of Economics
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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