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Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline Industry Cover

Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline Industry

International Journal of Management and Economics
Volume 52 (2016): Issue 1 (December 2016)
By:   
Open Access
|Jan 2017
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DOI: https://doi.org/10.1515/ijme-2016-0029 | Journal eISSN: 2543-5361 (formerly 2299-9701) | Journal ISSN: 2299-9701
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Language: English
Page range: 94 - 117
Published on: Jan 23, 2017
Published by: SGH Warsaw School of Economics
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
perceived service quality,
customer loyalty,
passenger satisfaction,
flight experience,
customer expectation,
air transportation
JEL:
M19,
Z13
Related subjects:
Business and economics,
Business management,
Management accounting, financial controlling, cost calculation, investment

© 2017 A. Ganiyu Rahim, published by SGH Warsaw School of Economics
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Volume 52 (2016): Issue 1 (December 2016)
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