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Role of tour guides on tourist satisfaction level in guided tours and impact on re-visiting Intention: a research in Istanbul Cover

Role of tour guides on tourist satisfaction level in guided tours and impact on re-visiting Intention: a research in Istanbul

European Journal of Tourism, Hospitality and Recreation
Volume 7 (2016): Issue 1 (May 2016)
By: Mehmet Yavuz Çetinkaya and  Zafer Öter  
Open Access
|May 2016

Authors

Mehmet Yavuz Çetinkaya

myavuzcetinkaya@gmail.com

Izmir Katip Celebi University, Faculty of Tourism, Department of Tourism Guidance, Turkey

Zafer Öter

Izmir Katip Celebi University, Faculty of Tourism, Department of Tourism Guidance, Turkey
DOI: https://doi.org/10.1515/ejthr-2016-0005 | Journal eISSN: 2182-4924 | Journal ISSN: 2182-4916
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Language: English
Page range: 40 - 54
Submitted on: Oct 20, 2014
Accepted on: Feb 22, 2015
Published on: May 26, 2016
Published by: Polytechnic Institute of Leiria
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Keywords:
Tour guide,
Customer satisfaction,
Customer loyalty,
Re-visit intention,
Istanbul
Related subjects:
Business and economics,
Business management,
Business management, other,
Industries,
Tourism, hospitality, travel,
Event industry, leisure industry,
Sports and recreation,
Sports and recreation, other

© 2016 Mehmet Yavuz Çetinkaya, Zafer Öter, published by Polytechnic Institute of Leiria
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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