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The impact of other customers and gender on consumer complaint behaviour in the Ecuadorian restaurant setting Cover

The impact of other customers and gender on consumer complaint behaviour in the Ecuadorian restaurant setting

European Journal of Tourism, Hospitality and Recreation
Volume 7 (2016): Issue 1 (May 2016)
By: Alei (Aileen) Fan,  Hubert B. Van Hoof,  Sandra Pesantez Loyola,  Sebastián Calle Lituma and  Marlene Jaramillo Granda  
Open Access
|May 2016

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DOI: https://doi.org/10.1515/ejthr-2016-0003 | Journal eISSN: 2182-4924 | Journal ISSN: 2182-4916
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Language: English
Page range: 21 - 29
Submitted on: Jun 25, 2015
|
Accepted on: Oct 5, 2015
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Published on: May 26, 2016
Published by: Polytechnic Institute of Leiria
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Keywords:
Customer complaint behaviour,
Impression management,
Cultural orientation,
Gender,
Ecuador
Related subjects:
Business and economics,
Business management,
Business management, other,
Industries,
Tourism, hospitality, travel,
Event industry, leisure industry,
Sports and recreation,
Sports and recreation, other

© 2016 Alei (Aileen) Fan, Hubert B. Van Hoof, Sandra Pesantez Loyola, Sebastián Calle Lituma, Marlene Jaramillo Granda, published by Polytechnic Institute of Leiria
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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