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The impact of other customers and gender on consumer complaint behaviour in the Ecuadorian restaurant setting Cover

The impact of other customers and gender on consumer complaint behaviour in the Ecuadorian restaurant setting

European Journal of Tourism, Hospitality and Recreation
Volume 7 (2016): Issue 1 (May 2016)
By: Alei (Aileen) Fan,  Hubert B. Van Hoof,  Sandra Pesantez Loyola,  Sebastián Calle Lituma and  Marlene Jaramillo Granda  
Open Access
|May 2016

Authors

Alei (Aileen) Fan

Penn State School of Hospitality Management, University Park, USA

Hubert B. Van Hoof

hbv1@psu.edu

Penn State School of Hospitality Management, 219 Mateer Building, University Park, USA

Sandra Pesantez Loyola

Facultad de Ciencias de la Hospitalidad Universidad de Cuenca, Ecuador

Sebastián Calle Lituma

Departamento de Turismo, Universidad del Azuay, Cuenca, Ecuador

Marlene Jaramillo Granda

Facultad de Ciencias de la Hospitalidad Universidad de Cuenca, Ecuador
DOI: https://doi.org/10.1515/ejthr-2016-0003 | Journal eISSN: 2182-4924 | Journal ISSN: 2182-4916
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Language: English
Page range: 21 - 29
Submitted on: Jun 25, 2015
Accepted on: Oct 5, 2015
Published on: May 26, 2016
Published by: Polytechnic Institute of Leiria
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Keywords:
Customer complaint behaviour,
Impression management,
Cultural orientation,
Gender,
Ecuador
Related subjects:
Business and economics,
Business management,
Business management, other,
Industries,
Tourism, hospitality, travel,
Event industry, leisure industry,
Sports and recreation,
Sports and recreation, other

© 2016 Alei (Aileen) Fan, Hubert B. Van Hoof, Sandra Pesantez Loyola, Sebastián Calle Lituma, Marlene Jaramillo Granda, published by Polytechnic Institute of Leiria
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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