The impact of other customers and gender on consumer complaint behaviour in the Ecuadorian restaurant setting
Authors
Alei (Aileen) Fan
Penn State School of Hospitality Management, University Park, USA
Hubert B. Van Hoof
Penn State School of Hospitality Management, 219 Mateer Building, University Park, USA
Sandra Pesantez Loyola
Facultad de Ciencias de la Hospitalidad Universidad de Cuenca, Ecuador
Sebastián Calle Lituma
Departamento de Turismo, Universidad del Azuay, Cuenca, Ecuador
Marlene Jaramillo Granda
Facultad de Ciencias de la Hospitalidad Universidad de Cuenca, Ecuador
Language: English
Page range: 21 - 29
Submitted on: Jun 25, 2015
Accepted on: Oct 5, 2015
Published on: May 26, 2016
Published by: Polytechnic Institute of Leiria
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Related subjects:
© 2016 Alei (Aileen) Fan, Hubert B. Van Hoof, Sandra Pesantez Loyola, Sebastián Calle Lituma, Marlene Jaramillo Granda, published by Polytechnic Institute of Leiria
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.