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Customer delight: perception of hotel spa consumers Cover

Customer delight: perception of hotel spa consumers

European Journal of Tourism, Hospitality and Recreation
Volume 7 (2016): Issue 1 (May 2016)
By: Anabela Elias-Almeida,  Francisco Javier Miranda and  Paulo Almeida  
Open Access
|May 2016

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DOI: https://doi.org/10.1515/ejthr-2016-0002 | Journal eISSN: 2182-4924 | Journal ISSN: 2182-4916
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Language: English
Page range: 13 - 20
Submitted on: Oct 20, 2014
Accepted on: Feb 22, 2015
Published on: May 26, 2016
Published by: Polytechnic Institute of Leiria
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Keywords:
Customer delight,
Perceived service quality,
Customer satisfaction,
Loyalty,
Spa tourism
Related subjects:
Business and economics,
Business management,
Business management, other,
Industries,
Tourism, hospitality, travel,
Event industry, leisure industry,
Sports and recreation,
Sports and recreation, other

© 2016 Anabela Elias-Almeida, Francisco Javier Miranda, Paulo Almeida, published by Polytechnic Institute of Leiria
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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