Customer delight: perception of hotel spa consumers Cover

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Customer delight: perception of hotel spa consumers

European Journal of Tourism, Hospitality and Recreation

Volume 7 (2016): Issue 1 (May 2016)

By: Anabela Elias-Almeida, Francisco Javier Miranda and Paulo Almeida

Open Access

|May 2016

Authors

Anabela Elias-Almeida

almeida@ipleiria.pt

Polytechnic Institute of Leiria (IPL), School of Tourism and Maritime Technology (ESTM), Portugal

Francisco Javier Miranda

University of Extremadura, Faculty of Economics and Business Management, Spain

Paulo Almeida

Polytechnic Institute of Leiria (IPL), School of Tourism and Maritime Technology (ESTM), Peniche, Portugal

DOI: https://doi.org/10.1515/ejthr-2016-0002 | Journal eISSN: 2182-4924 | Journal ISSN: 2182-4916

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Language: English

Page range: 13 - 20

Submitted on: Oct 20, 2014

Accepted on: Feb 22, 2015

Published on: May 26, 2016

Published by: Polytechnic Institute of Leiria

In partnership with: Paradigm Publishing Services

Publication frequency: 2 issues per year

Keywords:

Customer delight,

Perceived service quality,

Customer satisfaction,

Related subjects:

Business and economics,

Business management,

Business management, other,

Tourism, hospitality, travel,

Event industry, leisure industry,

Sports and recreation,

Sports and recreation, other

© 2016 Anabela Elias-Almeida, Francisco Javier Miranda, Paulo Almeida, published by Polytechnic Institute of Leiria
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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