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ISO 9001 standard in the development of customer satisfaction in the public sector of Bosnia and Herzegovina Cover

ISO 9001 standard in the development of customer satisfaction in the public sector of Bosnia and Herzegovina

Croatian Review of Economic, Business and Social Statistics
Volume 2 (2016): Issue 1 (September 2016)
By:  and    
Open Access
|Oct 2016
Articles in this issue
DOI: https://doi.org/10.1515/crebss-2016-0008 | Journal eISSN: 2459-5616
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Language: English
Page range: 39 - 52
Submitted on: May 15, 2016
Accepted on: Aug 25, 2016
Published on: Oct 15, 2016
Published by: Sciendo
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Keywords:
cluster sampling,
independent samples,
Levene’s test,
ISO 9001,
public sector,
user satisfaction
Related subjects:
Business and economics,
Mathematics and statistics for economists,
Mathematics,
Econometrics,
Mathematics,
Probability and statistics,
Social sciences,
Sociology,
Methods, techniques, statistics

© 2016 Dino Kakeš, Senad Fazlović, published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Volume 2 (2016): Issue 1 (September 2016)
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